Lead Canadian customer service operations for S&S; Activewear, resolving complex fulfillment issues and supporting contact center teams Monday through Friday. This full time, exempt Customer Service Manager Canada role partners with contact center employees to improve satisfaction, loyalty, retention, and department performance. You will support Canadian customers and business partners, collaborate across U.S. and Canadian teams, and address escalations through resolution. The schedule is 8 a.m. to 5 p.m., Monday through Friday. Key Responsibilities:
Support contact center employees with customer satisfaction and complex problems Resolve fulfillment and delivery issues,
identifying root causes Partner across teams on cross-border customer experience issues Track best practices and improve Standard Operating Procedures Organize workforce management activities as needed Requirements:
One to five years managing or supervising contact centers Customer service support experience Strong client-facing communication and leadership skills Microsoft Office experience and strategic thinking ability Bilingual English and French; Canadian French preferred Apply customer service leadership, operational judgment, and bilingual communication to strengthen S&S; Activewear’s Canadian contact center.