In this role, you will work hands-on with industrial and electromechanical systems, supporting installation, maintenance, troubleshooting, and repair activities at customer sites. You will play a key part in ensuring equipment operates safely, reliably, and efficiently in real-world environments. Your work will involve configuring and testing systems, diagnosing technical issues, and performing preventive maintenance to extend system life and performance.

You will also engage directly with customers—providing guidance on system operation, resolving issues, and contributing to positive service experiences. By collaborating with cross-functional teams and applying structured troubleshooting practices, you will help maintain system reliability and support the continuous operation of critical infrastructure. This role offers variety, autonomy, and opportunities to develop practical technical expertise across electrical, mechanical, and networked systems while working in the field.

How You’ll Make an Impact

Perform on-site installation, configuration, and testing of hardware and software systems

Diagnose and resolve equipment issues using structured troubleshooting techniques

Execute preventive maintenance activities to improve reliability and system lifespan

Provide technical support and user guidance on system operation and upkeep

Document service activities, including issues, actions taken, and parts used

Manage service tools and parts inventory to support efficient field operations

Follow safety practices and comply with site‑specific and organizational requirements

Work with internal teams to resolve complex technical challenges

Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your Background





Candidate must already have work authorization that would permit them to work for Hitachi Energy in Canada.

Engineering or associate’s degree, or equivalent technical/trade certification

2+ years of experience in field service, technical support, or a related role, preferably with industrial or electromechanical systems

Proven ability to diagnose and repair hardware and software issues

Sound understanding of electrical, mechanical, and/or network systems

Excellent communication skills and customer service approach

Valid driver’s license and ability to travel frequently

More About Us

Opportunities to work on innovative technologies that shape the future of energy

A collaborative environment with experienced professionals across the power industry

Access to learning platforms and career development programs

Attractive health and retirement perks

Paid leave and flexible work arrangements

In compliance with BC’s Pay Transparency requirements, the expected compensation for this role is:

Salary Range:

$75,000– $105,000

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission‑critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.

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📌 Field Service Representative | Kelowna, Canada
🏢 Hitachi Energy
📍 Kelowna