Your repartee is as legendary as your sense of hospitality!The Guest Service Supervisor has a dynamic approach that enables him/her toensure the smooth running of reception, reservations, night audit and conciergeoperations. Because he.She excels in the art of juggling delicate situations andstands out for his.Her responsiveness to the unexpected, he.She ensures anoutstanding level of service at all times and makes sure that all team membersdo the same.WHAT YOU'LL DOPlan arrivals including regular guests as well as VIPs to ensure they enjoy a personalized stay.Support team members in their work and professional development.Ensure a regular presence in the service areas to ensure that our sense of aesthetics is everywhere and that all health, safety, hygiene, and sanitation regulations are respected.Be in constant communication with other departments to smoothly coordinate customer service activities, including inventory management during busy periods.Act as a resource person for the team both in terms of complaint management and the deployment of our service excellence,



as well as in the event of an emergency or crisis.WHAT YOU'LL BRINGDiploma in Hotel Management, an assetMinimum 2 years' management or supervisory experience in a hotel contextLeader capable of inspiring, inspiring and mobilizing teamsAbility to put yourself in the guest's shoes and understand their feelings and concernsQuick and effective management of requests and problemsTolerance of unhappy or stressed guestsStrong computer knowledge - experience with OPERA PMS, an assetWHAT WE OFFERPassionate about travel? Take advantage of special rates when you stay with Germain Hotels and travel the country. Again and again!A work environment that fosters creativity and autonomy - contribute to the growth of a company that strives to move you forward and recognizes you for who you really are.Squats help you relax? Get access to a state-of-the-art gym right in your workplace.The annual salary for this role is between $52,000 and $62,000, depending onexperience, qualifications, and internal equity.

📌 Guest Service Supervisor (Ottawa)
🏢 Germain Hotels group
📍 Ottawa