Drive retail operational excellence across airport and resort locations with data analysis and loss prevention expertise. This full-time role strengthens execution.

As Delivery Operations Manager at WHSmith North America, you will support multiple locations and Multi-Unit Managers. The work combines retail KPIs, inventory management, expense control, and financial discipline. Your purpose is to strengthen leadership effectiveness and safeguard commercial performance through consistent standards.

Key Responsibilities:

- Elevate operational consistency, compliance, and financial controls across locations
- Analyze performance data for risks, trends, and improvement opportunities
- Lead action plans reducing shrink and improving inventory accuracy
- Conduct field visits, coach teams,



and reinforce operating procedures
- Report actionable insights to senior leadership

Requirements:

- 5+ years of multi-unit or operational leadership experience
- Retail, airport, or resort setting experience
- Understanding of KPIs, loss prevention, inventory, and expenses
- Ability to translate data into operational action
- Microsoft Office proficiency, particularly Excel

Apply retail operations leadership, analytical judgment, and loss prevention expertise across WHSmith North America locations.

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📌 Retail Operations Delivery Manager (Richmond)
🏢 WHSmith
📍 Richmond