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Customer Records Processors

Job Title

Customer Records Processors

Job Type

Temporary Long Term (Fixed Term) / Full time

Job Location

Edmonton, Alberta

Customer Records Processors

Client Service Support

Edmonton & Calgary, Alberta

Temporary, Long-Term, Full-Time (6 months)

People are at the heart of everything we do.

If you value service, care, excellence, trust and fairness, you’ll fit right in. You’ll play an important role in making a difference that creates a safer, healthier and stronger Alberta by putting people first. We work together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers.

As the independent operator and administrator of the province’s Workers’ Compensation Act, WCB-Alberta provides protection for over two million workers and over 170,000 Alberta employers.



Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province.

Do you…

…have exceptional computer and data entry skills?

…inspire to provide excellent customer service?

…enjoy working in a busy, fast paced environment?

…demonstrate effective team skills while working collaboratively with others?

If yes, the Customer Records Processor within the WCB Alberta is for you!

Your Customer Records Processor responsibilities:

• Review and process documents and emails to claims and/or employer account files


• Input information into WCB computer systems


• Prepare and process batches by date, time, and priority of form type


• Catalogue batches for archiving and retrieval

Your experience and skills:

• A high school diploma and experience related to data verification and processing (data entry)


• Records management courses are considered an asset


• Basic knowledge of medical anatomy and terminology is an asset


• Previous office experience, data entry, and information management is an asset