Serve Catalent customers onsite in Windsor, Ontario, using account management and communication skills to support retention, growth, and smooth service.As a Customer Service Representative, you will manage assigned customer accounts and serve as their primary contact. The position supports Business Development while coordinating communication across internal teams. Success requires customer service experience, relationship management, negotiation, and diplomacy.Key Responsibilities:Develop relationships and maintain accurate assigned account profilesProcess order confirmations with the Supply Chain teamResolve delivery and contract risks while managing expectationsTrack inquiries and complaints through timely resolutionMaintain forecasts, consumption calls,



and department metricsRequirements:College diploma and/or bachelor's degree requiredThree or more years' customer service or account management experience recommendedPharmaceutical, manufacturing, or GMP facility experience is a plusStrong negotiation, diplomacy, tact, and persuasiveness skillsAbility to work onsite in Windsor, OntarioApply account management, customer communication, and negotiation skills while supporting Catalent's Windsor customer relationships and internal operations.

📌 Customer Account Representative Windsor
🏢 Catalent Pharma Solutions
📍 Windsor