Responsible for the efficient scheduling of technical resources and assignments, the Service Coordinator utilizes ticketing, and other systems as tools to coordinate, communicate, and effectively execute a daily plan that best meets client requirements. This position is customer facing and must be able to at all times create a customer-centric experience that promotes our trusted brand within the marketplace.RESPONSIBILITIESPerform service coordination, including daily scheduling for service calls, inspections and repairs/installs related to service (scheduling labour, communication with client)Maintain technician schedule, ensuring resources including subcontractors and equipment rentals are effectively utilized to maximize efficiencies and productivityRelay schedule & service details to techniciansExpress an understanding of contracts and service billing to ensure work orders are accurate and invoiced in a timely manner and escalating any discrepancies or issues to the Service Coordinator II or Team LeadDeliver and maintain response times to customers within guaranteed response windows and send post-service reportsProblem solving by corresponding with the client, defining customer requirements and anticipating the unstated needs of the customerProvide ongoing two-way communication between the customer and the Service teamUnderstand service capabilities and effectively communicate all offerings to the customerObtain purchase orders from customers as neededEscalate customer complaints to the Service Coordinator II or Team LeadCreate positive impressions, and develop professional relationships with clients by ensuring appearance, behavior and attitude always represent the company in a professional mannerPerform additional duties as requiredREQUIRED QUALIFICATIONSAn organized individual with a solid commitment to customers,



co-workers and work processesExperience with Windows and Microsoft Office productsExcellent customer serviceStrong interpersonal skills and ability to work within a team structureHigh attention to detail with strong organizational skillsAbility to prioritize and manage time efficiently for self and othersExcellent command of the English language verbal, written and telephone skillsResourceful, ability to research information and present results to internal clientsAccountable, co-operative and attentive to productivity and corporate profitabilityAbility to build strong relationships with both internal and external customersA proven client-focused approach that will embrace the Paladin Technologies core values of accountability, respect, creativity, integrity, passion and wellbeingPREFERRED QUALIFICATIONSSecurity industry knowledge, along with regulations and standardsExperience with Microsoft DynamicsFamiliarity with ticketing, dispatch, and scheduling software; experience with CRM & ERP systemsPROFESSIONAL COMPETENCIESExcellent customer relation skillsExcellent written and verbal skills in one on one and large group situationsExcellent inter-personal skills including client and employee relationsAbility to organize workload for effective implementationAbility to multi-task while working under deadlines and time constraintsEfficient in standard business software (Microsoft Office, Outlook, Onenote, Visio)Ability to interact effectively at all levels and across diverse culturesAbility to function as an effective team member in a collaborative sales environmentAbility to adapt as the external environment and organization evolvesPHYSICAL DEMANDSIn general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.Must be able to effectively communicate, (i.E. see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects,



and operating office equipmentWORKING CONDITIONSIn general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate.Pay$50,000 - $65,000 DOECompany Info; Backed by more than a century of Bosch innovation, Bosch Building Technologies North America is driven by a simple belief: buildings should protect, inspire, and empower the people inside them. We partner with organizations to create smart, connected environments that feel safer, work smarter, and support a more sustainable future. With decades of regional experience and teams rooted in communities across North America, we bring together integrated security, fire detection, building automation, and energy solutions, all delivered by people who genuinely care. Our experts are committed to excellence, guided by digital innovation, and passionate about creating experiences that make every building feel like it's working for you.In 2026, Robert Bosch unified its global building technology integrator operations under the name of Bosch Building Technologies. As part of this transition, Paladin Technologies and Climatec combined their branch networks, creating a product-agnostic systems integrator focus on delivering flexible, future-ready solutions, offering customers an expanded, cross-domain service portfolio working as one cohesive team to deliver greater value under a stronger Bosch identity.This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 1-(phone hidden) to speak with Human Resources and let us know the nature of your request.We thank you for your application, however only those selected for an interview will be contacted.

📌 Service Coordinator (Vancouver)
🏢 Bosch Building Technologies North America
📍 Vancouver