Support KWE logistics customers through shipment coordination, transparent communication, and accurate records as an Operations Agent within the Operations Department.This Operations Agent supports customer service and sales activities while connecting internal teams with external customers. You will handle inquiries, assist key accounts, provide shipment updates, and support quotations. The position also involves reporting, filing, billing accuracy, and coordination across import and export activities.Key Responsibilities:Serve as primary contact for customer inquiries, concerns,



and complaintsSupport assigned key accounts with focused attentionPrepare accurate monthly reports for management and customersProvide shipment updates and support rates and quotationsCoordinate shipments and distribute required pre-alert notificationsRequirements:Two to four years of relevant experience and/or trainingRelated academic training; CITT or CIFFA certification preferredStrong written and verbal communication skillsProficiency with email, databases, spreadsheets, and business applicationsAbility to interpret procedures and perform required calculationsBring customer service, shipment coordination, reporting, and communication skills to KWE's daily logistics operations.

📌 Logistics Operations Customer Service Agent (Montreal)
🏢 KINTETSU WORLD EXPRESS
📍 Montreal