Virtual Account Manager Work Location: United States (Home-based)

Join Jubilant Radiopharmacies At Jubilant Radiopharmacies, we help patients get the care they need through life-saving diagnostic imaging. Our team works with hospitals, clinics, and healthcare providers across the country to deliver trusted radiopharmaceutical products. We believe in teamwork, respect, and making a real impact every day.

Role Overview The Virtual Account Manager supports business growth and customer satisfaction across a portfolio of accounts. In this role, you will manage day-to-day customer relationships, identify new opportunities, and support the sales process from start to finish - primarily through a virtual model. You will collaborate closely with Territory Managers and National Account Managers to expand customer engagement and increase sales capacity.

Key Responsibilities

Manage assigned accounts, focusing on customer engagement, retention, and growth

Support the full sales process for lower-complexity opportunities, including proposals, renewals, and closing activities

Identify new sales opportunities using customer data, interactions, and follow-up activities

Maintain accurate and up-to-date records of customer contacts, pipeline activity, and next steps

Build solid relationships with customers to support satisfaction, product use, and long-term partnerships

Provide coordination and support to field sales teams, including Territory and National Account Managers

Handle routine account needs, including follow-up, contact management, and implementation support

Respond to and help resolve customer inquiries, billing questions, and service concerns

Escalate risks, service issues, or barriers to the appropriate internal partners when needed





Spot growth signals and communicate when accounts may need expanded sales support

Stay informed on radiopharmaceutical products, market trends, customer needs, and competitive activity (including SPECT, PET, and Gallium products)

Qualifications

Bachelor’s degree in Business, Life Sciences, Healthcare Administration, or related field (or equivalent experience)

2-4 years of inside sales, account management, or customer-facing experience

Experience managing customer relationships and sales pipelines

Proven ability to support revenue growth and customer retention

Experience in healthcare, pharmaceuticals, or radiopharmacy environments (preferred)

Experience supporting field-based sales teams (preferred)

Familiarity with CRM systems and data-driven selling (preferred)

Certified Sales Professional (CSP) or similar sales certification (preferred)

CRM or sales methodology training (e.g., Salesforce, MEDDICC) (preferred)

Strong communication and relationship-building skills

Collaborative mindset with the ability to work across teams

Customer-focused with strong responsiveness and problem-solving skills

Effective time management and ability to prioritize in a fast-paced environment

Working knowledge of account management, CRM systems, pipeline tracking, and data analysis

Why Join Us We are committed to building a diverse and inclusive workplace where everyone feels valued and respected. We welcome applicants from all backgrounds and experiences and are proud to be an equal opportunity employer. We provide reasonable accommodations to support individuals throughout the hiring process and in their roles.

We offer competitive compensation, an annual performance bonus, generous vacation, and 401K matching.

#J-18808-Ljbffr

📌 Virtual Account Manager (Winnipeg)
🏢 Jubilant DraxImage
📍 Winnipeg