Serve Allstate customers remotely by handling first notices of loss and explaining claims processes with explicit, precise communication. Support auto and property claims.As a Claims Service Representative, you obtain first notice of loss reports for non-complex auto and property claims through an Express Claim Center. You answer questions about policies, processes, and next steps while updating claim information. The position also involves customer service, correspondence, and clerical coordination.Key Responsibilities:Take first notice of loss claims for auto and propertyExplain basic claim processes and general informationAnswer customer questions about policies and next stepsUpdate claim information accurately in relevant filesRoute calls and electronic correspondence to appropriate partiesRequirements:At least one year of customer service experienceBilingual communication skills in English and FrenchStrong oral and written communication competencyAbility to provide exceptional customer serviceAbility to work efficiently under pressure and high volumesBring customer service, bilingual communication, and claims intake skills to Allstate's remote Claims Service Representative position.

📌 Remote Claims Service Representative (Ottawa)
🏢 Allstate Canada
📍 Ottawa