Do you want to work for a health care organization that changes people's lives? One that not only cares deeply about clients, but also values that its employees are its greatest asset?Vision Loss Rehabilitation Canada is a unique health services organization that serves people who are blind or partially sighted across the country. Our certified specialists provide training that empowers clients to develop or to restore activities of daily living skills, to promote their independence, to enhance safety and mobility. We work closely with ophthalmologists, optometrists, and other health care professionals, by providing essential care on a referral basis in homes, workplaces and communities across the country. We offer competitive salaries and benefits, flexible schedules, and opportunities for career development and growth. For more information about Vision Loss Rehabilitation Canada, please visit visionlossrehab.Ca or call 1-(phone hidden).Position Title: Patient Appointment CoordinatorLocation: Sudbury, ONTerm: Full-time, Contract (12 months); existing vacancyReports To: General Manager, Eye Van ProgramSalary: $24.05/hourI. Scope And Summary Of Primary ResponsibilitiesAbout the Eye Van Program. Established as part of the Prevention of Blindness program in partnership with the Eye Physicians and Surgeons of Ontario, the Vision Loss Rehabilitation Canada Eye Van is a fully equipped, medical mobile eye care clinic that travels annually to provide ophthalmology service in Northern Ontario. This innovative program is aimed at reducing the incidence of vision loss within underserved, rural, remote, and Indigenous communities closer to home.In covering a broad range of duties, the emphasis of this position is to ensure that all patients have an opportunity to access the Eye Van program. Coordinating the patient schedule for the annual tour, you will deliver high level customer service through strong communication, collaboration, and coordination of patient information. This includes working with the programs electronic medical records software to manage patient information, referrals, and other medical information.II. Essential FunctionsWithin a distinct geographic area,



completes the booking process for patients' appointments and prepares patient clinic appointment schedule for each townUpdates patient demographics and referral informationCoordinates information received through the fax and informed appropriate staff as requiredMaintains a comprehensive list of referring health care providers and Eye Van doctorsReview and prepares patient recall lists to support the planning of patient appointment schedulesUnderstands and able to provide information about Eye Van Program and VLRC services and resourcesFlags urgent/critical situations to Supervisor or other designated staffEnsures all patient information is accurately entered into Medical Database in a timely mannerScans documents into Electronic Medical Database and using naming convention standardsManages workload and patient appointment schedules in effective and efficient mannerProcesses cancellations and changes to patient appointments efficiently and advises appropriate staff as requiredProvides support to ensure that updates for OHIP codes, OHIP reports are updated on appropriate lists, assist with the correction of OHIP billing errors, and payment reportsCommunicates with health care organizations regarding patient referrals to the Eye Van and referrals to other health care organizations and/or specialistsProvides administrative support related to the pre and post Eye Van Tour, general manager and other team members as requiredRelationshipsWorks both independently and collaboratively with the team and other departmentsProblem Solving/Time Frame of ImpactWorks under the general direction of established processes and utilizes established business rules, service standards and practices,



and ensures policy and procedures are followed in a timely fashionParticipates in service evaluation and program planning processes as needed to maintain and improve service outcomesParticipates in a supportive team environment to meet the operational and team objectivesDecision AutonomyWorks under the general direction of national/divisional guidelines and standards but has latitude in making decisions on routine tasksConsults with supervisor on issues that are more complex or may require upper-level approvalExercises judgment and tact when dealing with individuals and demonstrates sound judgment in when to elevate issues to the next levelCommitted to maintaining privacy and confidentialityRequirementsIII. QualificationsKnowledge and Skill RequirementsProficient level of knowledge working with medical applications and software related to and including the management of caseloadsDemonstrated organizational and time management skillsSensitivity to the needs of persons with vision lossAbility to effectively communicate verbally and in writingDetail-oriented, with ability to enter data accuratelyProficient in the use of Microsoft Office software and database management and willingness to learn new software applicationsKnowledge of eye conditions and blindness prevention would be an assetExperience and EducationA college diploma in medical administration or 3 years working experience within an administrative functionProficient typing and keyboarding skillsOHIP billing experience and knowledge of medical software are considered assetsBilingual in French and English is considered an assetWork EnvironmentAbility to work versatile hoursVLRC is committed to creating and fostering an inclusive workplace and we are committed to a fair, transparent, and accessible recruitment process. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or deafblind, and those who identify as women and/or 2SLGBTQ+. We strongly encourage applications from applicants with sight loss. Direct lived experience would be a definite asset. VLRC is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process. Please note that the successful candidate will be required to pass a standard Vulnerable Sector Check.We thank all applicants for their interest in VLRC, however, only those selected for an interview will be contacted.

📌 Patient Appointment Coordinator (Alton)
🏢 Vision Loss Rehabilitation Canada
📍 Alton