Coordinate home care scheduling at CBI Home Health in Toronto, using communication, problem-solving, and scheduling software in a fully on-site role.As a Care Access Representative, you will manage direct-care staff scheduling within a high-volume contact center. You will handle calls, chats, data entry, and intake while supporting clients, families, and care providers. Your work helps maintain continuity of care.Key Responsibilities:Assign care providers using scheduling software accuratelyHandle inbound and outbound calls and chatsUpdate client records, care plans, and databasesAddress scheduling issues and escalate when necessaryMaintain relationships with clients, families, and providersRequirements:Minimum Grade 12 educationAt least two years' customer service, scheduling, or coordination experienceMicrosoft Office and scheduling software proficiencyKeyboarding speed of 35–45 words per minuteAvailability for rotating shifts Monday through SundayBring organized scheduling, solid communication, and problem-solving skills to CBI Home Health's Toronto care access team.

📌 Care Access Representative Toronto
🏢 CBI Home Health
📍 Toronto