Supervisor ResponsibilitiesThis job has supervisorial responsibilities.SummaryThe expectation of this position is that the employee performs their duties and responsibilities in an efficient and effective manner. Furthermore, the expectation is to perform these duties while working as a part of a team.Essential Duties & Responsibilities:Updates our MYSUITES online suite ordering platform, ensuring that all menu items are always up to datePuts in requests and assists with the creations of new MYSUITES logins for each suite holderSend out welcome emails to ALL suite holders upcoming gamesCreates a digital training for new suites holders on how to use the MYSUITES portalConfirms payment method for each suite holder for each game prior to the eventComes up with new ways to upsell additional food and beverage offerings to the suite holdersSends out email communication with clients on upcoming games to confirm their food and beverage specifications for each gameCreates and manages all Suite holder client profiles, ensuring all clients preferred specifications and requests are listed on their fileWorks with our clients marketing team to come up with new ways to reach our suite clientsSends out feedback surveys to all suite holders per game collecting and organizing all data receivedCreates reports for the suites for the Premium ManagerWorks with the Premium and Catering Admin to ensure the correct suite servers are assigned to the right suite per gameCreates binders for the suite servers ensuring all the client information the suite server needs for each suite is presentCreates suite digital menus per game and send it out to our tech team by the designated deadlineCreates labels for the suite's food offerings for each gameComes up with new ideas on how we can increase the suite experience for our suite guestsLiaise with Suite Holders, Back of House & game day staff to ensure Suite guests' expectations are metAides with the hiring and training process of the suite servers,



ensuring the staff on the suites team are the right fit and are trained correctlyProvides the Premium & Catering Admin with the suite tip report that needs to be paid out to the staff, ensuring all numbers are accurateEnsure all binder information is filled out correctly per eventResponsible for flagging any issues with hours, tips, training, or other staff information with their managerFollows up with any client on any outstanding payments for previous events, ensuring no payment is more than 30 days outstandingProcess food and beverage invoices and bills through our payment system, providing the guest a receipt, and updating our trackers with the appropriate informationProvides the Premium & Catering Admin with a closing end of night report for suite paymentsRespond to any staff inquiries about pay discrepancies and any general questions that come upWorks with suite supervisor to ensure all suites are set up correctly based on our standard operating procedures and on each suite holder's requestsRuns a pre-shift meeting with the assistance of the suite supervisor to provide information of the day to all the suite team workingResponsible for doing a final check prior to doors to ensure all suites are ready for serviceAssists with the closing procedure to ensure that all suites are closed correctly and reset as per standard operating proceduresOccasionally will be asked to assist with checking in staff as is operationally requiredResponsible for keeping good filling management,



and assisting with the file management of the coordinators and managers on the teamAssist with FOH operations involved with the success of an event as delegated by the manager or coordinatorAll other tasks as assigned by Premium Manager or Premium and Catering General ManagerPhysical Demands/ Work EnvironmentAbility to lift and carry up to 40lbs.Frequent periods of standing and walkingOutdoor venue subject to changing environmental conditions.Frequent use of stairs.Size of Stadium tends to involve higher physical demands on event days.Sensory Attention: this environment is a noisy loud workplace on event days.Language SkillsEnglish is the working language at this job location. Candidate must be able to understand, read, write, and speak English.French is considered an asset; but is not mandatory.QualificationsPrevious administrative experience considered an assetMinimum of 2-year previous customer service experienceMinimum of 2-year previous hospitality experienceMust have completed high school or equivalent. Relevant work experience will be considered an asset.Must be bondable, and pass an employer administered background check.Must be able to demonstrate mathematical skillsMust possess a valid Smart Serve CertificateAdvance Food Safety Certification considered an assetKnowledge of Microsoft Office (Word and Excel)Knowledge of Adobe Product considered an assetMust be able to multi-taskMust be able to work in a fast-paced environmentMust be able to work flexible shifts including nights, weekends, and holidays.The hourly wage rate for this position is $23.95. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

📌 Suite Coordinator Full Time (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Compass Canada
📍 Riviere-des-Prairies—Pointe-aux-Trembles