At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets. We are seeking an

Application Support Analyst

to provide

L1/L2 application support

for Front Office Investment Banking and Capital Markets technology platforms. The role will focus on

Deal Capture, Trade Booking and Lifecycle Management , as well as

Portfolio Credit Analytics

workflows. You will be responsible for ensuring day-to-day application stability, performing incident triage and functional troubleshooting, supporting controlled change and release execution, and partnering with business, technology, engineering, and infrastructure teams to drive timely resolution and improved service outcomes. The successful candidate will combine strong application support fundamentals with an understanding of financial markets workflows, data analysis, operational controls, and IT service management practices. Additional Information* The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Toronto, ON is CAD $90K - CAD $110K/year & benefits (see below). The Role

Responsibilities

Provide

L1/L2 application support

for Front Office platforms supporting

deal capture, trade booking, lifecycle events , and

portfolio credit analytics , ensuring stable operation and timely service restoration. Perform

incident intake, triage, impact assessment, and prioritization ; resolve issues at L1/L2 where possible and escape to L3/engineering/infrastructure with clear diagnostics, evidence, and reproduction steps. Execute

ITIL-aligned Incident, Problem, and Change Management

processes, ensuring adherence to SLAs/OLAs and consistent stakeholder communications. Use

ServiceNow

(or equivalent) to manage incidents/requests/changes end-to-end, including accurate updates, handoffs, approvals, and closure documentation. Troubleshoot functional and technical issues impacting

trade booking and lifecycle flows

(e.g., booking validations, lifecycle amendments, cancel/correct, and downstream confirmations/settlement integrations), coordinating with upstream/downstream teams as needed. Support operational stability of





portfolio credit analytics

workflows by investigating calculation breaks, data refresh issues, and feed/interface failures, coordinate resolution and preventive fixes through problem management. Diagnose and validate data issues using

SQL

(reconciliation, break analysis, anomaly identification) to isolate root symptoms and accelerate resolution. Perform

Linux-based troubleshooting

(log review, job/process checks) to identify failure points and provide actionable escalation context to engineering and infrastructure teams. Monitor and support

batch/scheduled processing

and critical operational checks; manage reruns/recovery steps and ensure timely completion of daily cycles. Assist with

deployments, releases, and environment upgrades

across

DEV/UAT/PROD , including pre-release validation (smoke checks) and post-release monitoring; exposure to

CI/CD

practices is a plus. Track defects, enhancements, and operational work items in

Jira

and maintain knowledge assets and technical documentation in

Confluence . Develop and maintain

runbooks and repeatable procedures

for common support scenarios and recovery actions to reduce MTTR (mean time to recover) and improve consistency. Create lightweight automation utilities using

Python / PowerShell / Shell scripting

to streamline repetitive support tasks and improve operational controls. Provide clear stakeholder communications during incidents and changes, including status updates, business impact summaries, and post-incident reporting/trend insights when required. Requirements

Experience in application support, production support, technology operations, or a similar L1/L2 support role. Understanding of financial markets, Investment Banking, Capital Markets, or Front Office technology environments. Working knowledge of trade booking, deal capture, trade lifecycle, confirmations, settlement, or related financial services workflows. Experience supporting business-critical applications in a controlled production environment. Practical knowledge of Incident, Problem, and Change Management processes. Experience using

ServiceNow

or a similar ITSM platform. Experience with

SQL

for data investigation, reconciliation, and issue analysis. Working knowledge of

Linux/Unix

environments and command-line troubleshooting. Experience with application logs, batch processing, scheduled jobs, interfaces, and operational monitoring. Familiarity with

Jira

and

Confluence . Solid analytical and problem-solving skills. Ability to communicate clearly with business users, technology teams, engineering teams, and infrastructure teams.



Ability to manage multiple priorities while working effectively during time-sensitive incidents. Strong attention to detail and commitment to operational controls, documentation, and service quality. Preferred skills

Experience supporting

deal capture, trade booking, lifecycle management, or portfolio credit analytics

platforms. Knowledge of trade lifecycle events, including amendments, cancellations, corrections, confirmations, and settlement processes. Experience with financial products, such as loans, bonds, derivatives, credit products, or structured transactions. Exposure to batch scheduling and enterprise job-control tools. Experience supporting REST, messaging, file-based, or other system-to-system integrations. Familiarity with

CI/CD tools and deployment practices. Experience writing automation scripts using

Python, PowerShell, or Shell . Knowledge of monitoring, alerting, and observability tools. Experience with root-cause analysis, service improvement, and operational resilience initiatives. ITIL certification or equivalent experience. Exposure to cloud platforms, containerized environments, or modern application support practices. We offer

A multinational organization with 58 offices in 22 countries and the possibility to work abroad. 15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave (floating days and sick days). A comprehensive insurance plan including medical, dental, vision, life insurance, and long-term disability. Flexible hybrid policy. RRSP with employer’s contribution up to 4%. A higher education certification policy. On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses. Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellence (CoE) groups. Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms. A truly diverse, fun-loving and global work culture. S YNECHRON’S DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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📌 Application Support Analyst – Front Office Technology (Winnipeg)
🏢 Synechron
📍 Winnipeg