We're looking for a Training Specialist who will make a difference to our customers through superior training development and delivery. The ideal candidate will have disability case management experience with a focus on health recovery, support and return to work. You'll also possess a strong background in training delivery with experience in program design and development. You'll be joining a dispersed national team of dedicated disability management trainers. This role reports directly to the Associate Manager of Training and Development on the National Best Practices team.Key AccountabilitiesPlan, analyze, develop, deliver and support learning centric training programs to multiple audiences, in multiple locations/time zonesCreate/maintain training curriculum and materialsDevelop/support development of on-line recorded and eLearning modulesIdentify development opportunities and training gaps through formal needs analysis and measurement and evaluation strategiesProvide feedback to learners and leadersTrack and report training dataA subject matter expert in adult learning theories and practicesParticipate in team/department project workAssist with coaching and RTIW duties as neededIdentify training risks and collaborate to initiate risk mitigation processPlan, monitor and evaluate training success through multiple levels of training evaluationsFacilitate learning through various strategies and methodsResearch and implement leading-edge training and development practicesDocument processes and procedures on ManusourceQualificationsDisability Case Management experience across all advantages lines an asset, STD or LTD is required.Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.Customer focused with very strong listening skillsAccountable and seeks win-win solutionsHighly organized and analyticalAlways focused on continuous improvementEmbraces and can influence changeFosters and maintains collaborative working relationshipsSuperior influence, negotiation,



and relationship management skillsKnowledge of agile and change management methodsProficient and flexible in balancing multiple changing priorities in a demanding, deadline driven environment.Creative, innovative with strong technical aptitudeStrong coaching and mentoring abilitiesKnowledge and experience in remote trainingAble to document and communicate complex ideas in a simplified wayExtensive knowledge of Disability Management techniques and skills gained through experience in effective Disability Case ManagementWell-developed knowledge of the disability industryAnalytical, research, problem solving and decision-making skillsKnowledge in Adult Learning theories and practicesWhen you join our teamWe'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible setting where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.Manulife.Com/en/about/our-story.Html.Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression,



age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] Salary LocationCAN, Ontario - Full Time Remote Working Arrangement Remote Salary range is expected to be between $59,100.00 CAD - $98,500.00 CAD. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.Benefitshealthdentalmental healthvisionshort- and long-term disabilitylife and AD&D insurance coverageadoption/surrogacy and wellness benefitsemployee/family assistance plansholidaysvacationpersonalsick daysstatutory leaves of absenceretirement savings plans (including pension and a global share ownership plan with employer matching contributions)financial education and counseling resourcesincentive programs and earn incentive compensation tied to business and individual performanceIf you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World's Best Employers 2025 Financial Times World's Best Employers Asia-Pacific 2026 We've been recognized as one of Canada's Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026

📌 Bilingual Disability Specialist, Std Training & Development (Calgary)
🏢 Company 1 The Manufacturers Life Insurance
📍 Calgary