French-English bilingual coordinator supporting vehicle breakdown customers through roadside dispatch, troubleshooting, and empathetic service across Canada. Friday-Tuesday, 9:00 a.M.-5:30 p.M. shifts include every weekend.As a TEN Care Incident Coordinator, you will manage breakdown-related customer journeys from initial report through resolution. You will coordinate TEN locations and preferred vendors, provide troubleshooting guidance, document incidents, and communicate with customers, vendors, and internal teams. The position requires calm,



solutions-oriented service during stressful situations.Key Responsibilities:Serve as the first customer contact during vehicle breakdownsDispatch roadside assistance and track progress through resolutionTroubleshoot by phone or email and advise next stepsDocument interactions and upload breakdown records through the internal portalCoordinate vendors, TEN locations, customers, and internal teamsRequirements:Bilingual French and English communication skillsPrevious customer service experience, especially crisis or breakdown supportCalm, quick thinking during stressful situationsExcellent verbal and written communication skillsAvailability for Friday-Tuesday shifts and every weekendApply your bilingual communication, dispatch coordination, and problem-solving skills as a TEN Care Incident Coordinator.

📌 Bilingual Roadside Assistance Coordinator (Moncton)
🏢 TEN - Transportation Equipment Network
📍 Moncton