About the Role

Our client, a growing online retail platform, is seeking a diligent Client Support Administrator for a remote contract position, servicing clients from Kimberley, Northern Cape . This role is crucial for ensuring our customers receive timely and productive support for their orders and account inquiries. You will be responsible for managing client communications, resolving issues, and maintaining accurate records. As a remote contractor, you will have the flexibility to work from home while contributing to a dynamic online business. The ideal candidate is organized, detail-oriented, and possesses excellent communication skills. This is a fantastic opportunity to gain experience in e-commerce support within a company that values efficiency and customer satisfaction. Join our virtual team and play an important role in our online operations. This contract role offers valuable experience and the chance to work remotely.

Key Responsibilities

- Respond to client inquiries via email, chat, and phone regarding orders, shipping, and account issues.
- Assist customers with navigating the online platform and placing orders.
- Process returns, exchanges, and refunds in accordance with company policies.
- Update customer information and order details in the CRM system accurately.
- Collaborate with the operations team to resolve shipping and delivery issues.




- Identify and elevate complex client problems to the appropriate department for resolution.
- Provide basic troubleshooting for common website or account-related issues.
- Maintain a high level of professionalism and customer service in all interactions.

Requirements

- Previous experience in customer service or administrative support is required.
- Excellent written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Proficiency with computers, email, and basic online platforms.
- Ability to work independently and manage time effectively in a remote setting.
- Familiarity with e-commerce operations is a plus.
- Must have reliable internet access and a suitable home workspace.
- A positive attitude and a commitment to providing excellent client support.

Benefits

- Remote contract position offering flexibility.
- Competitive hourly rate or project-based compensation.
- Opportunity to work with a growing e-commerce business.
- Gain valuable experience in online retail support.
- Flexible working schedule within defined operational needs.
- Contribute to the seamless online shopping experience for customers in Kimberley, Northern Cape and beyond.
- Potential for contract extension based on performance.

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📌 Client Support Administrator (Kimberley)
🏢 Placements24
📍 Kimberley