Position summary:Under the supervision of the Customer Experience Supervisor, the Customer Experience Agent plays a key role within our airline, serving as the first point of contact for our customers. This professional is responsible for delivering an exceptional customer experience by handling inquiries, providing accurate information, and resolving issues efficiently.Key responsibilities:Follow all Customer Experience proceduresWelcome passengers at the airport and assist them with the check-in processAnswer customer inquiries and provide detailed information about flights and servicesManage flight reservations and itinerary changesResolve baggage-related issues and coordinate baggage claimsConduct post-flight follow-up to ensure customer satisfactionCollaborate with ground operations teams to resolve operational issues affecting customersPrepare for the upcoming day's operationsEnsure compliance with all safety and customer service standardsPlease note that this job description outlines the primary responsibilities of the position. Due to the hybrid nature of the role,



the employee may also be required to perform other related duties, including Ramp Agent responsibilities, as assigned by their supervisor or a member of the management team.Required qualifications:High school diploma or equivalentPrevious customer service experience, preferably in the aviation industryKnowledge of passenger check-in and boarding proceduresProficiency with computer systems used for reservations, ticketing, and flight operationsExcellent communication and interpersonal skillsAbility to work under pressure while maintaining a high standard of customer serviceStrong customer service orientation and commitment to customer satisfactionTeam player with the ability to adapt to changing situationsStrong problem-solving skills and initiativeOur offer:Join an experienced and energetic team!Competitive salaries based on licenses and experienceFlexible scheduleRRSP3 weeks of vacation after the first year of service5 personal daysComprehensive benefits package

📌 Customer Experience Representative - Yqb (Quebec City)
🏢 Starlink Aviation
📍 Quebec City