UW Management is hiring a Customer Service Representative to support customers seeking information about telecommunications products and services. This role is focused on providing helpful responses, clarifying service information, helping customers find the products and plans that fit their needs, and ensuring customers have a clear understanding of the information available to them.As an authorized representative of Rogers Communications, our team provides customers with information about Rogers products, services, plans, and promotions, and helps interested customers get signed up. No previous telecommunications or sales experience is required, and paid training is provided from day one.Key ResponsibilitiesProvide explicit and accurate information about service features, pricing, and current promotionsRespond to customer questions about telecommunications products, services, and plansRecommend products and plans that match each customer's needs and budgetPresent offers and promotions clearly and explain the value of each optionHelp customers understand service details, terms, and available informationGuide interested customers through the sign-up and activation processWork toward individual and team sales goalsListen carefully to customer concerns and respond professionallyClarify information when customers need additional explanationAssist with routine customer inquiries and requestsEnsure customer information and required documentation are recorded accuratelyFollow established procedures when handling customer questions and requestsTrack daily activity and resultsMaintain up-to-date knowledge of products, services, and policy changesCommunicate with team members when additional assistance is neededMaintain a professional and respectful approach during customer interactionsParticipate in training sessions, coaching, and team meetingsQualificationsStrong verbal communication skillsA patient, approachable, and customer-focused attitudeMotivation to learn sales techniques and work toward goalsGood listening and comprehension skillsAbility to explain information clearly and accuratelyAttention to detail when handling customer informationReliable attendance and organizational skillsWillingness to learn new systems, products, and proceduresAbility to remain professional when addressing customer concernsComfortable working independently and as part of a teamPrevious experience in sales, customer service, retail, hospitality, or a similar customer-facing role is an asset, but is not required.What We OfferFull-time schedulePaid training from day oneOngoing guidance and product educationDevelopment of sales, communication, and customer support skillsA collaborative team environmentAbout UW ManagementUW Management works with established brands to provide customers with information and assistance relating to their products and services.UW Management is an authorized representative of Rogers Communications. This position is with UW Management and is not an employment position with Rogers Communications.

📌 Customer Service Representative (Winnipeg)
🏢 UW Management
📍 Winnipeg