Service DispatcherWestisle Heating & CoolingDuncan, BC$24 to $28/hr | Monday to Friday, 7:30 am to 4:30 pm | Permanent Full-TimeSince 1989, Westisle Heating & Cooling has provided 24/7 heating and cooling services in Duncan and across the Cowichan Valley. We repair, maintain and install furnaces, heat pumps, ductless splits, air conditioning, boilers, refrigeration, ice machines and rooftop units for residential and commercial customers. We're a small, collaborative team and part of a fast-growing group of companies.We're hiring a full-time, permanent Service Dispatcher for our Duncan office. This is a busy, blended dispatch and customer service role, weekdays only. You'll be the hub between our customers, technicians and office, and you'll report to our Service Administration Manager.What You'll Do:Schedule and dispatch technicians for residential and commercial service and install workAnswer inbound calls promptly and handle customer inquiries professionallyCreate accurate work orders in Service FusionCoordinate residential installs, including sub-trades, equipment ordering and site readinessMake outbound calls to residential customers to book maintenance visitsSubmit equipment warranty paperwork weeklyKeep customers updated when timelines changeWhat You Bring:Experience in dispatch,



customer service or administrative coordination; no HVAC experience neededConfident on the phone, organized and good at handling a high volume of calls and tasksComfortable with computers and Microsoft OfficeField service software experience (Service Fusion, ServiceTitan or similar) is an asset, not requiredHigh school diploma or equivalentComing from towing, trucking, courier, logistics, call centre, hospitality, retail or another customer-facing role? We'd like to hear from you. We'll train you on the HVAC side.Why Westisle:Established local company, serving the Cowichan Valley since 1989Permanent, full-time, Monday to Friday with no evenings or weekendsExtended health and dental benefits after 3 monthsStructured onboarding and training with our teamClear targets, so you'll always know what success looks likeAs part of the hiring process, the successful candidate will be required to provide 2 supervisory references and complete a criminal record check. Applicants must be legally eligible to work in Canada.Thank you to all applicants for their interest. Only those selected for next steps will be contacted. Westisle Heating & Cooling is an equal prospect employer and welcomes applications from all qualified candidates.

📌 Service Dispatcher (Canada)
🏢 Riverstone Management
📍 Canada