Job Summary
To accurately provide price and delivery for all our products to our customers in a timely and courteous fashion, utilizing organization and negotiating techniques, and applying resourcefulness and strong attention to detail while converting inquiries into orders. Answer customer questions concerning products/ services and their purchase orders. Prepare miscellaneous reports and any contract maintenance needed in a timely and effective manner.

Job Description
Key Accountabilities:

Respond to customer calls, faxes, and e-mails

Generate and follow up on quotes for all products

Provide technical assistance to customers

Process sales orders

Enter return orders, credits, and debits when required

Enter scrap return order as requested by distribution channels

Implement stocking programs by use of X-part numbers and/or Scheduling agreements when necessary

Assist Outside Sales in obtaining forecasts as needed by the customer for implemented stocking programs

Accurately implement and maintain firm metal agreements. Track units used by customer on a regular basis while providing customer with updates.

Orchestrate and implement the type of contract needed based on the specific type of business at hand while working collaboratively with Outside Sales

Manage customer specific inventories and report concerns to purchasing/ management

Satisfy customer service issues

Continuously increase knowledge of company products, services, and procedures

Work in team workplace, communicating as required with all personnel.





Traveling as needed to meet company goals

Monitor competitor products and prices.

Assist in quality related duties where required

Meets TKMNA Employee Attributes/Competencies

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications:

Minimum Requirements:

Bachelor’s Degree in a related field or comparable experience, computer literate and telephone experience

Preferred Requirements:

1 to 2 years sales experience

Interpersonal skills necessary in order to sell, negotiate and close business with customers

Attention to detail in order to evaluate customer’s accounts and orders

Basic computer skills in order to assemble and process orders and information in a timely and effective manner.

Effective communication and listening skills necessary when answering phone calls from customers and associating with peers.

Knowledge of products being sold by the business unit

Benefits Overview
We offer competitive company benefits to eligible positions, such as :

Medical, Dental, Vision Insurance

Life Insurance and Disability

Voluntary Wellness Programs

401(k) and RRSP programs with Company Match

Paid Vacation and Holidays

Tuition Reimbursement

And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.

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📌 Contract Sales Representative (Quebec City)
🏢 thyssenkrupp Materials NA
📍 Quebec City