Responsibilities

- Required to translate technical systems specifications intoworking, tested CRM applications.
- This includes developing detailed programmationspecifications, writing and/or generating code, compiling data-driven programs,maintaining, and conducting unit tests.
- Resolves and troubleshoots technical problems which ariseduring the use and operation of software packages

General Skills

- Experience in programming and analysis; specialized CRMsoftware package support at the specified experience level
- Ability to collaborate with IT Professionals throughout theSoftware Development Life Cycle Experience in structured methodologies for thedevelopment, design, implementation and maintenance of applications
- Experience in design, code, test, debug and documentapplications
- Experience in the use of object and/or third generationlanguage development tools
- Experience in one or more programming languages
- Experience in application design, latest design patters,deployment and troubleshooting
- Experience with relational and hierarchical databasetechnologies
- Experience in the use of information retrieval packagesusing query languages
- Experience with one or more communications protocols
- Experience in structured methodologies for the design,development, implementation and maintenance of applications
- Experience eliciting and documenting information fromdiverse business area stakeholders and subject matter experts
- Excellent analytical, problem-solving and decision-makingskills; verbal and written communication skills; interpersonal and negotiationskills
- A team player with a track record for meeting deadlines
- CRM Software Development Skills Knowledge and experiencewith specific CRM software and anticipated future releases high availabilitysolution design and implementation
- Knowledge and experience with specific CRM enterprisearchitecture methodologies, design standards and tools
- Experience with middleware and gateways Expertise inspecific tools for CRM software development

Desirable Skills

- Knowledge and experience with programming Internet-readyapplications
- Knowledge and experience in rapid application development(RAD) methodologies
- Knowledge and understanding of Information Managementprinciples, concepts, policies and practices
- Experience with middleware and gateways
- Experience reviewing, analyzing, and modifying productinstallation scripts including encoding, testing, debugging
- Ability to provide post-implementation support and resolveany post-implementation technical issues




- Experience conducting design walkthrough sessions withproject team Knowledge and understanding of Accessibility for Ontarians withDisability Act (AODA) and related regulations and standards
- Ability to provide user and system documentation as required

Requirements

Experience and Skill Set Requirements

Must Haves

- Demonstratedproficiency in CRM platform development and configuration, preferably MicrosoftDynamics 365 Customer Engagement (CRM), including entities, forms,views, dashboards, workflows, and business process flows.
- Strongknowledge of software development using C#, .NET Framework/.NET Core,JavaScript, TypeScript, HTML, CSS, and REST APIs.
- Experiencedeveloping and maintaining CRM integrations using web services, APIs,Azure Integration Services, middleware solutions, and data synchronizationtechnologies.
- Minimumexperience developing, configuring, and supporting enterprise CRMsolutions within medium to large organizations.
- Demonstratedexperience delivering CRM enhancements, customizations, integrations, andapplication support throughout the software development lifecycle.
- Experiencegathering and analyzing business requirements and translating them intotechnical solution designs and implementation plans.
- Experiencedesigning, developing, testing, and deploying custom CRM components,plugins, workflows, reports, and integrations.

Skill Set Requirements

Technical Skills

- Demonstratedproficiency in CRM platform development and configuration, preferably MicrosoftDynamics 365 Customer Engagement (CRM), including entities, forms,views, dashboards, workflows, and business process flows.
- Strongknowledge of software development using C#, .NET Framework/.NET Core,JavaScript, TypeScript, HTML, CSS, and REST APIs.
- Experiencedeveloping and maintaining CRM integrations using web services, APIs,Azure Integration Services, middleware solutions, and data synchronizationtechnologies.
- Knowledgeof relational database design and development, including SQL, storedprocedures, triggers, views, and performance optimization.
- Experienceutilizing source control, branching strategies, and DevOps practices usingtools such as Azure DevOps, Git, or similar platforms.
- Understandingof CRM security models, role-based access controls, authentication,authorization, and secure coding practices.
- Experiencewith cloud technologies, particularly Microsoft Azure, includingApp Services,



Functions, Logic Apps, Service Bus, and Entra ID.
- Abilityto perform technical analysis, troubleshooting, debugging, and root-causeinvestigation of application and integration issues.
- Knowledgeof application lifecycle management (ALM), solution deployment, testingframeworks, and release management processes.

Experience

- Minimumexperience developing, configuring, and supporting enterprise CRMsolutions within medium to large organizations.
- Demonstratedexperience delivering CRM enhancements, customizations, integrations, andapplication support throughout the software development lifecycle.
- Experiencegathering and analyzing business requirements and translating them intotechnical solution designs and implementation plans.
- Experiencedesigning, developing, testing, and deploying custom CRM components,plugins, workflows, reports, and integrations.
- Experienceworking within Agile, Scrum, or hybrid project delivery methodologies andparticipating in sprint planning, estimation, and technical reviews.
- Experiencesupporting production environments, resolving incidents, troubleshootingdefects, and implementing corrective actions.
- Experienceperforming data migration, data quality management, and system upgradesacross CRM platforms and related business applications.
- Experiencecreating and maintaining technical documentation, including designspecifications, deployment procedures, support guides, and knowledgetransfer materials.
- Experienceworking within government, public sector, or highly regulated environmentswould be considered an asset.

Communication Skills

- Strongverbal communication skills with the ability to explain technicalconcepts, system designs, and solution recommendations to both technicaland non-technical stakeholders.
- Demonstratedability to collaborate effectively with business analysts, projectmanagers, architects, QA analysts, operations teams, and business clients.
- Strongrequirements elicitation and stakeholder engagement skills, includingfacilitating discussions, workshops, and technical reviews.
- Abilityto prepare transparent and comprehensive technical documentation, solutiondesigns, status reports, and implementation plans.
- Stronganalytical and problem-solving skills, including the ability to identifyrisks, evaluate alternatives, and recommend practical solutions.
- Abilityto manage multiple assignments and priorities while communicatingprogress, issues, and dependencies effectively.
- Demonstratedcustomer service orientation and professionalism when supporting endusers, clients, and project stakeholders.

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📌 Software Developer - CRM - Intermediate (Toronto)
🏢 Maarut
📍 Toronto