Analyze operational data and global analytics as a hybrid Assistant Manager supporting Manulife’s Canada Contact Centre, Bank & Affinity. This individual contributor role reports to the Director, Canada Contact Centre, Bank & Affinity. You will connect performance reporting, customer feedback and operational insights to leadership decisions. The position requires problem-solving, business storytelling, escalation management and cross-functional influence across Operations. Key Responsibilities:

Analyze global analytics, reporting and performance information Identify trends, risks, customer friction and improvement opportunities Create weekly, monthly,



quarterly and ad-hoc presentations Translate complex information into clear leadership recommendations Support business reviews, priorities and deeper analysis Requirements:

Solid analytical, problem-solving and operational judgment Experience analyzing multiple information sources and developing reports Ability to communicate insights to senior leaders Ability to manage competing priorities independently Bachelor’s degree or equivalent relevant experience Apply analytical judgment, reporting expertise and business storytelling to support informed decisions across Manulife’s contact centre operations.

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📌 Business Analytics Assistant Manager (Winnipeg)
🏢 Manulife
📍 Winnipeg