As a SeniorHR & Employment Relations Advisor , you will provide expert, commercially focused HR guidance to a diverse and expanding client portfolio. This primarily office-based, phone-centric role requires strong technical HR expertise, sound judgment, and confidence in managing complex and sensitive employee relations issues. Work environment: 5 days in office, Downtown Toronto off King and Union station Working hours: 8:00am - 8:30pm EST and must be flexible to work any scheduled shift within these operating hours to support business needs Key Responsibilities

Expert Advisory:

Deliver solution-focused HR and employment law advice via phone and virtual consultations. Manage complex cases including performance management, workplace harassment investigations, and terminations. Case Ownership:

Independently manage high-risk files from initial inquiry to final resolution, ensuring a high standard of client care and professional judgment. Strategic Retention:

Support client retention by identifying business needs and positioning company products and services as essential tools for risk mitigation and compliance. Business Development:

Recognize opportunities to upsell value-added services such as customized documentation, health and safety support, and enhanced advisory packages. Documentation:

Draft and refine employment-related documents in accordance with internal quality standards and provincial/federal legislative requirements. Resource Management:

Direct clients toward digital knowledge-base tools to reinforce professional advice and promote HR best practices.



Compliance & Privacy:

Maintain strict confidentiality and adhere to internal data protection policies and relevant privacy legislation. Records Management:

Document all interactions and advice within Salesforce with high accuracy and detail to ensure audit readiness. Performance Excellence:

Meet or exceed KPIs and Service Level Agreements (SLAs) by managing high call volumes while prioritizing first-call resolution. Reputation Management:

Actively solicit client feedback to support continuous service improvement and maintain the organization's online reputation. Cross-Functional Collaboration:

Partner with software support, legal, sales, and documentation teams to provide a seamless end-to-end client experience. Trend Analysis:

Identify emerging risks or recurring issues within the client base and share insights with leadership to improve internal processes. Subject Matter Expertise:

Maintain advanced knowledge of employment legislation and act as a resource for the broader advisory team. Knowledge Development:

Contribute to the creation of training materials, legislative updates, webinars, and internal communications. Mentorship:





Provide guidance to junior advisors on complex case interpretation and best-practice standards. Qualifications & Requirements

Certification:

CHRP designation (or provincial equivalent) required; candidates actively pursuing certification will be considered. Resilience:

Proven ability to thrive under pressure in a fast-paced, target-driven environment. Communication:

Exceptional verbal and written communication skills with a dedicated focus on customer service. Organization:

Strong multi-tasking skills with the ability to organize a heavy workload efficiently. Professionalism:

A self-motivated starter who works well independently but also motivates colleagues in a collaborative setting. Experience:

Previous experience in a KPI-driven workplace is highly desirable, ideally within a shared service center or client-facing consultancy. Commercial Acumen:

Strong problem-solving skills with a mindset geared toward providing practical, commercially viable HR solutions. Technical Proficiency:

Comfortable using CRM systems (Salesforce) and digital tools to manage data and client interactions. Growth Mindset:

A commitment to ongoing professional development and staying current with evolving HR legislation. Perks and Benefits

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📌 HR Advisor (Toronto)
🏢 The Portfolio Group
📍 Toronto