Remote customer support work across Canada centers on transparent communication, multitasking, and helpful service through email, chat, and phone.As a Customer Happiness Advocate, you will support customers within a small team serving a growing technology company. The full-time schedule covers five days weekly, with shifts potentially spanning Monday through Sunday and evenings. Two weeks of remote training begin the role.Key Responsibilities:Answer customer inquiries through email, chat, and phoneManage phone calls, simultaneous chats, and emailsIdentify issues and provide helpful customer solutionsComplete follow-up documentation after every customer ticketOffer needs-based solutions without pushy salesRequirements:Hold a work permit from Canada, Finland, Spain, or the UKUse G-Suite, presentation software, Slack, and ZoomDemonstrate fluent professional English proficiencyType at least 50 words per minuteCommunicate excellently in writing and speechBring customer service, multitasking, and communication skills to remote Customer Happiness Advocate work supporting customers through multiple channels.

📌 Remote Customer Support Advocate (Quebec City)
🏢 pofft Technology
📍 Quebec City