Elevate member experiences with CAA Niagara as a full-time Member Retention Representative in Thorold, ON. Engage with current and past members to ensure active membership and satisfaction.In this role, you will be a vital ambassador for CAA Niagara, focusing on relationship building through effective communication. 2+ years of customer service experience and robust computer literacy are essential as you provide detailed information about membership benefits and renewals via phone. You will excel in a supportive team environment.Key Responsibilities:Contact members to maintain active membership statusConduct welcoming and service calls to membersUpdate payment information during service callsRemind members of missed renewal datesProcess membership renewals and changes efficientlyRequirements:High School Diploma required2+ years of customer service experienceExcellent communication and interpersonal skillsStrong attention to detail and adaptabilityProficient with MS Office ProductsBecome a key relationship builder and customer service expert at CAA Niagara.