About the Role

Our client, a well-established retail group, is seeking a diligent and customer-focused Customer Service Representative to join their team in Kimberley, Northern Cape . This role is vital in providing exceptional support to customers, ensuring their inquiries are handled efficiently and professionally. You will be the first point of contact for customers, addressing concerns, processing requests, and maintaining a positive brand image. The ideal candidate possesses excellent communication skills, a patient demeanor, and a solid commitment to customer satisfaction. This is an excellent opportunity to build a career within the retail sector and contribute to a reputable organization. Join us in Kimberley, Northern Cape and make a difference in every customer interaction.

Key Responsibilities

- Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
- Address customer complaints and resolve issues efficiently, escalating when necessary.
- Provide information about products, services, promotions, and store policies.
- Process customer orders, returns, exchanges, and refunds accurately.
- Maintain customer records by updating

#J-18808-Ljbffr

📌 Customer Service Representative - Retail Operations (Kimberley)
🏢 Placements24
📍 Kimberley