Use empathy and communication skills as a Resident Liaison Officer supporting works across Lambeth and South West London. Hybrid working is available.Reporting to the Site Manager or Project Manager, you will manage resident relationships, arrange access, and handle communications. The position supports site delivery by reducing disruption and maintaining customer service. You will work with residents, occupiers, customer representatives, and site teams throughout projects.Key Responsibilities:Manage relationships with residents and occupiersArrange access for surveys and worksHandle complaints through to completionDevelop and implement Resident Communication PlansConduct visits, surveys, and satisfaction reviewsRequirements:Valuable interpersonal skillsExcellent verbal and written communication skillsDriving LicenceExperience with Microsoft OfficePrevious customer service experience is desirableSupport residents and site teams through clear communication, organised access arrangements, empathy, and effective customer care across Lambeth projects.

📌 Resident Liaison Officer Lambeth (Dutton)
🏢 HLS McConnell
📍 Dutton