Title:Medical Transportation CoordinatorDepartment:Health & HealingStatus:CasualPay Grid:Salary Range 2 ($25.89 to $33.98 per hour)Reporting to:Assistant DirectorSummary of Duties:Under the direction of the Assistant Director, the Medical Transportation Coordinator provides information and services to community members regarding Medical Transportation services.Key Deliverables and Expectations:Provides information and administers the First Nations Health Authority Health Benefits program following the policies in the Medical Transportation FrameworkReceives requests for patient travel assistance from Lil'wat Nation community members, a health professional or specialist referral, and advises client of eligibility based on FNHA policy. If the request does not meet all criteria, fill out the Benefit Exception form and submit it to FNHA for confirmation of eligibilityProvides the client with information on support available and the requirements for the client to provide the required documentationMaintain accurate and confidential patient travel filesProcesses request through the e-Requester system to the Lil'wat Finance DepartmentAdvises the client of when and where the patient travel funds will be available, either for pick up or deposited into bank account provided by clientDetermines eligibility for overnight accommodation, makes the arrangements with the hotel including entering the information in e-Requester, and obtaining and faxing a Purchase Order to the hotel (evening & weekend work may be required)Responds to issues and concerns regarding patient travelCommunicate with external partners including hospitals, physicians, nurses,



and social workersEstablishes and maintains high standards of confidentiality including keeping all confidential information learned in the course of employment, ensuring verbal, written and electronic information is kept safe and secureProvides education and information to the community and staff of Lil'wat NationPromotes client and family independence through a strength-based approach to servicesProvides back-up reception coverage when requiredPerform other related duties as requestedExperience and Attributes:Completion of Grade 12 or an equivalent combination of education, training, and experienceCertification or training in Reception, Office Administration, Business Administration, etc. are an assetProficient in computer applications including Microsoft Word, Excel, Outlook, E-requesterStrong written and oral communication skillsStrong knowledge of internal & external health programs and servicesAbility to respond positively during interactions and always maintain a calm professional mannerTraining in First Nations Health Perks Patient Travel Administration is an assetKnowledge of First Nations issues, families, family systems and culturally safe practicesExcellent communication and interpersonal skills with children, families, elders, staff, and external partnersAble to work independently and as part of a teamUnderstanding of the impacts of colonialism including residential schools, trauma, family breakdown, povertyTraining in Time & Stress Management, Assertiveness, Conflict Resolution, Trauma Informed Care an assetValid BC Class 5 Driver's License, a clean Driver's Abstract, and a reliable vehicleMust be able to provide a clear criminal record check, vulnerable sectorEvening and weekend work may be required

📌 Medical Transportation Coordinator (Canada)
🏢 Lilwat Nation
📍 Canada