Deliver exceptional BMO customer service through needs-based conversations, banking transactions, and guidance on digital options across various channels.As a Customer Service Representative, you will support personal banking and credit card needs while contributing to branch results. You will identify needs, provide financial solution guidance, and refer customers to BMO colleagues. The work includes customer inquiries, service requests, and seamless transaction execution.Key Responsibilities:Welcome customers and handle banking transactions and inquiriesReview profiles and identify personal banking opportunitiesInitiate referrals to appropriate BMO colleaguesExplain digital and self-serve banking optionsEscalate complex situations to managers when requiredRequirements:No prior experience necessaryPost-secondary degree or related certification desirableStrong interpersonal and customer rapport-building skillsBasic communication, organization, and collaboration skillsConfidence using tablets, smartphones, online tools, and applicationsUse listening, problem-solving, and digital guidance skills to create personal BMO banking experiences for customers and prospects.

📌 Bmo Personal Banking Representative (Vancouver)
🏢 Bank of Montreal
📍 Vancouver