Support end users through Microsoft technologies, networking, and device troubleshooting as a Deskside Support Analyst providing onsite assistance. Customer service remains central.At Compugen Inc, this analyst resolves incidents and service requests using Office 365, Microsoft Teams, Intune, SCCM, Active Directory, OneDrive, and Exchange Server. Responsibilities span Windows 10 and 11, Android and iOS devices, desktops, laptops, tablets, printers, networks, audiovisual equipment, and mobile devices. Work occurs onsite in Victoria, with occasional BC travel or coverage.Key Responsibilities:Resolve user incidents and service requests within deadlinesTroubleshoot and maintain printers and related installationsProvide phone, email, chat, remote, and hands-on supportTrack outages, known issues,



and major incidentsMaintain knowledge-base documentation and detailed ticket updatesRequirements:Experience with Microsoft endpoint and productivity technologiesIn-depth knowledge of computers, networks, printers, and mobile devicesStrong written, verbal, and interpersonal communication skillsAbility to follow procedures accurately and consistentlyStrong time-management, organization, and prioritization abilitiesBring Microsoft platform knowledge, technical troubleshooting, and organized service delivery to Compugen Inc's onsite support team.

📌 Technical Support Analyst Microsoft Technologies (Victoria)
🏢 Compugen
📍 Victoria