As a Shift Lead at Crumbl Crossroads Station, you will play an important leadership role in ensuring each shift runs smoothly, efficiently, and to Crumbl standards.Shift Leads work closely with the General Manager and are responsible for leading the team during their assigned shifts. In addition to performing the responsibilities outlined in the Baker position, Shift Leads provide direction and support to team members, help maintain accountability, monitor performance, and create a positive and productive work environment.We are looking for individuals who are dependable, confident leaders, strong communicators, and passionate about delivering an exceptional customer experience. Previous leadership experience is considered an asset.Serve as a designated key holder for the store and take responsibility for the security and proper use of store keysResponsible for opening and/or closing the store when scheduled, following all required proceduresLead and oversee team members throughout assigned shiftsEnsure employees are meeting performance and service expectationsClearly communicate tasks, priorities, and expectations to team membersProvide hands‐on coaching, guidance, and support throughout the shiftMonitor attendance, punctuality, productivity, and overall team performanceHelp track key performance indicators (KPIs) and communicate relevant information to the General ManagerEnsure daily tasks, production goals, and deadlines are completedMaintain Crumbl's standards for dessert quality, presentation, cleanliness, and customer serviceHelp create a safe, clean, organized,



and positive working environmentHandle customer concerns professionally and help provide solutions when neededLead by example and contribute wherever needed during busy periodsCommunicate shift updates in slack, concerns, and employee performance to the General ManagerFollow all company policies, procedures, food safety requirements, and operational standardsWhat We're Looking ForFlexible availability, including evenings, weekends, and holidays as requiredFoodSafe Certified or willing to obtain certification before startingPrevious leadership or supervisory experience preferredStrong communication and interpersonal skillsExcellent attention to detail and accuracyReliable, punctual, and dependableHigh level of integrity and a robust work ethicPositive, team‐oriented attitudeProfessional appearance and conductComfortable using computers and workplace technologyStrong organizational and time‐management skillsAbility to remain positive and composed in a fast‐paced environmentComfortable providing direction and constructive feedback to team membersWillingness to learn and uphold Crumbl's operational and customer‐service standardsCompetitive wageHealth benefits after 90 days for eligible full‐time employeesLeadership experience and opportunities for growth within Crumbl WinnipegWe are looking for Shift Leads who aren't afraid to jump in, lead by example, support their team, and help create an amazing experience for every customer who walks through our doors.Join Our Crumbl CrewThis is an exciting opportunity to be part of the team bringing Crumbl to Winnipeg. We're looking for people who want to work hard, have fun, learn new skills, and help us create an incredible bakery experience for our community.If you're enthusiastic, dependable, and ready to be part of a fast‐growing team, we'd love to hear from you!

📌 Shift Lead - Crumbl Winnipeg
🏢 Crumbl - Crossroads Station
📍 Winnipeg