Support Turtles customers remotely from Canada through email, chat, and phone while using modern communication tools and qualified English.As a Customer Happiness Advocate, you will handle customer inquiries and help shoppers resolve issues successfully. The role requires independent work, real-time responses, multitasking, and strong written and spoken communication. Two weeks of remote training precede the available remote arrangement.Key Responsibilities:Answer customer inquiries through email, chat, and phoneFollow schedules combining calls, simultaneous chats, and emailsIdentify issues and provide needs-based customer solutionsDeliver high-quality real-time customer service experiencesComplete follow-up documentation after each customer ticketRequirements:Hold a work permit from Canada, Finland, Spain, or UKUse G-Suite, Slack, Zoom, and presentation software comfortablyType at least 50 words per minuteDemonstrate fluent professional English communication skillsAdapt continuously while meeting expectations and deadlines independentlyBring clear communication, creative problem-solving, and customer support skills to Turtles' remote Canadian service team.

📌 Remote Customer Support Specialist (Ottawa)
🏢 Kenyan Edu
📍 Ottawa