Serve BMO bank clients in English and French while explaining group insurance products and guiding digital applications through explicit communication.As a Bilingual Customer Support Representative at BMO Insurance, you will support clients navigating group insurance options. You will explain information, direct clients to online resources, and help complete digital processes. The position uses customer service, CRM,
and virtual engagement skills while maintaining compliance.Key Responsibilities:Engage bank clients through inbound and outbound communication channelsExplain group insurance products and available online resourcesGuide digital applications and travel insurance enrollment stepsDocument client interactions using internal systems and toolsMeet call handling, experience, and service quality metricsRequirements:English and French bilingual proficiency is requiredCustomer service, sales, or contact center experience preferredStrong communication and interpersonal skills with client-first focusComfort using digital tools, CRM platforms, and virtual channelsExperience with retention or complaint resolution is an assetBring bilingual communication, digital guidance, and client support skills to BMO Insurance's group insurance service team.