Under the supervision of the Unit Manager and in collaboration with the Zone Hand and Wrist Assessment Therapist, The Admin Support IV manages complex referrals within Connect Care, supporting patients throughout their journey from referral intake and triage to surgical waitlist placement. The Admin Support IV is responsible for receiving, reviewing, and processing referrals; maintaining referral work queues; coordinating screening clinics and appointments.The position performs advanced clerical, scheduling, data entry, and tracking functions to support timely patient access to Hand and Wrist services. The Admin Support IV communicates appointment details, instructions, and waitlist information to patients in a qualified and compassionate manner and manages sensitive conversations with individuals experiencing pain, anxiety, or frustration.The Admin IV acts as a liaison between patients, referring providers, Primary Care Networks (PCNs), surgeons' offices, and interdisciplinary teams to support continuity of care. Responsibilities also include maintaining accurate records in Connect Care and referral databases, monitoring referral status and waitlists, preparing statistical reports, and supporting operational and quality improvement initiatives. This position is zone based with responsibilities within the associated zone leadership.Description:As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.Classification: Administrative Support IVUnion: AUPE GSSUnit and Program: Hand and Wrist Assessment ClinicMulti-Site: Not ApplicableFTE: 1.00Posting End Date: 06-NOV-2026Temporary Employee Class: Temp F/T BenefitsDate Available: 16-NOV-2026Temporary End Date: 31-MAY-2027Length of Shift in weeks: 4Shifts per cycle: 20Days Off: As Per RotationMinimum Salary: $28.49Maximum Salary: $34.62Vehicle Requirement: Not ApplicableClassification: Administrative Support IVUnion: AUPE GSSUnit and Program:



Hand and Wrist Assessment ClinicPrimary Location: Royal Alexandra HospitalLocation Details: As Per LocationMulti-Site: Not ApplicableFTE: 1.00Posting End Date: 06-NOV-2026Temporary Employee Class: Temp F/T BenefitsDate Available: 16-NOV-2026Temporary End Date: 31-MAY-2027Hours per Shift: 7.75Length of Shift in weeks: 4Shifts per cycle: 20Shift Pattern: Days, Evenings, WeekendsDays Off: As Per RotationMinimum Salary: $28.49Maximum Salary: $34.62Vehicle Requirement: Not ApplicableRequired Qualifications:Some post-secondary education.Additional Required Qualifications:Minimum of 1 year of unit clerk or referral processing experience is required, ideally within surgical specialties. Demonstrated competency in Office software including Outlook, Excel, Word, and PowerPoint. Strong skills in communication (written and oral), time management and problem solving. Must type at least 50 w.P.M. Accuracy and attention to detail essential. (Skills assessment may be required as part of the hiring process for qualified candidates.)Preferred Qualifications:Working knowledge of Alberta Health Services systems and processes including Netcare/ and Connect Care Referral Work queues. Understanding path to care referral management timestamps.Please note:All postings close at 23:59 MT of the postingend date indicated.Security Screening:A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.Healthy Albertans. HealthyCommunities. Together.We're passionate about what we do. Our team of skilled and dedicated health care professionals, support staff, and physicians promote wellness and provide health care all across Alberta.Everything we do at AHS reflects a patient and family centred approach; it's about putting patients' and families' experiences, priorities and trust first.We are an equal opportunity employer. AHS values the diversity of the people and communities we serve and is committed to attracting, engaging and developing a diverse and inclusive workforce.

📌 Administrative Support Iv (Edmonton)
🏢 Alberta Health Services
📍 Edmonton