Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an in office championship golf course in the summer, we are Canada's year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.Job DescriptionGuest Services CaptainBe an ambassador for an exceptional guest experience as Guest Services Captain, where your passion for service will inspire your team and make our guests feel valued.This is a permanent, full-timeposition, starting inDecember 2026.Starting Rate of Pay:$20.95 per hourWe recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $24.50.Job Duties Include:Lead and supervise the Guest Services team while ensuring all service standards are followedHandle guest concerns and react quickly,



logging and notifying proper departmentsAttend regularly scheduled departmental meetingAssist in managing the departmental budget and scheduling colleagues accordinglyBalance operational, administrative and colleague needsAssist guests regarding hotel facilities in an informative and helpful wayQualificationsValid Class 5 BC Drivers LicenseValid Class 4 BC Drivers License (preferred)Previous leadership experience in Guest ServicesPrevious Property Management System experience preferredProficient in MS OfficeSubsidized staff accommodationprovidedComplimentary mealin our staff cafeteria per shiftAccess to our Employee Travel Program, with discounts on room rates and food & beverageat Fairmont & Accor properties worldwideAdditional InformationVisa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]#CWMRSummer26

📌 Guest Services Captain (Whistler)
🏢 FAIRMONT
📍 Whistler