Deliver polished guest service with Level as a Guest Services Agent, using reception expertise and solid interpersonal communication. Support residents, vendors, and travelers.This customer-focused position serves Level's hotel and residential desk needs. You will manage guest interactions, special requests, complaints, inquiries, check-in, check-out, and service recommendations. Proficiency in Microsoft Outlook, Word, Excel, and Windows supports accurate daily operations.Key Responsibilities:Handle guest interactions with hospitality and professionalismResolve complaints and answer service inquiriesComplete check-in, check-out, maintenance logs, and auditsCoordinate arrivals, deliveries, packages, mail, and luggageProvide basic troubleshooting for Internet, television, and moviesRequirements:High school degree or equivalentFront office or concierge experience requiredProficiency in Microsoft Outlook, Word, Excel, and WindowsExcellent customer service and interpersonal skillsStrong communication and multitasking abilitiesBring hospitality, reception, communication, and troubleshooting skills to Level's guest services operations supporting residents and visitors.

📌 Guest Services Agent Hotel Concierge (Vancouver)
🏢 Onni Group of Companies
📍 Vancouver