Full-time Permanent Associate

Posted 16 Oct 2026

Description Company Overview

InvestorCOM is a leading provider of compliance technology software for the wealth management industry. We empower financial institutions with creative solutions that streamline regulatory compliance, improve client engagement, enhance operational efficiency, and drive asset growth. Our suite of SaaS-based solutions helps firms navigate the ever-evolving regulatory landscape with confidence.

Job Overview

InvestorCOM is seeking a Customer Success Manager to own a portfolio of client relationships and help our clients get full value from our compliance platform. You’ll drive onboarding, adoption and engagement, support renewals, grow your accounts through upsell and cross-sell, and be the go-to contact when clients need help.

The role also requires a solid technical foundation. You’ll troubleshoot issues, speak confidently with client IT and operations teams, and translate technical details into plain language.

What you’ll do

Own day-to-day relationships across a portfolio of clients, keeping their best interests at the center of how they use our platforms and services

Build and carry out a Customer Success Plan with each client, covering both strategic and tactical steps toward their business and compliance goals

Guide recent clients through onboarding alongside our Project, Product and Professional Services teams

Drive advisor adoption across your portfolio, including planning and leading client webinars

Lead regular client success meetings, sharing usage metrics, insights and recommendations

Support renewals and contract amendments, with guidance on larger or more complex ones





Proactively identify and pursue upsell and cross-sell opportunities across your portfolio

Act as the main point of contact and escalation owner, resolving issues with internal teams in a timely way

Provide first‑level technical troubleshooting and elevate higher‑risk or sensitive situations to the right resource

Manage incidents and service requests, including client communication on incidents and system updates

Deliver governance reporting on SLAs and KPIs

Share client feedback with Product and advocate for improvements to the client experience

Keep HubSpot and SharePoint records current for your accounts

What we’re looking for

3+ years in customer success, account management or a client‑facing technical role, ideally in B2B SaaS

Background in software development, quality assurance, or equivalent hands‑on technical experience

Post‑secondary education in business, information technology or a related field, or equivalent experience

Solid understanding of how cloud‑based SaaS platforms work, including user roles, permissions, configuration and release cycles

Hands‑on experience troubleshooting web applications and writing clear, detailed escalation tickets

Working knowledge of APIs and integrations, including reading a basic JSON payload or error message

Familiarity with data exchange methods such as file feeds (CSV, SFTP),



and with SSO and user provisioning concepts

Robust Excel skills for reporting and analysis, and experience with CRM and ticketing tools, ideally HubSpot

Strong relationship‑building, conflict resolution and negotiation skills, with confidence leading upsell and expansion conversations

Explicit, confident communication, including presenting to senior level audiences

A data‑driven, organized approach and the ability to stay calm under pressure

Sound judgment, and knowing when to elevate

Nice to have

Experience in financial services, wealth management or another regulated industry

Basic SQL or experience querying data for reporting

Experience supporting user acceptance testing (UAT) or new feature rollouts

Technical certification or coursework, such as ITIL or Salesforce Administrator

Why Join InvestorCOM?

Build lasting relationships with clients who rely on us to stay compliant

Work on products where security, compliance, and trust truly matter

Grow your career on a Customer Success team with a clear path to greater responsibility

Join a remote‑first, collaborative environment that values ownership and continuous improvement

At InvestorCOM, the differences that make each of us who we are, the perspectives that help define how we think and work, and our individually unique experiences help us drive innovation, both in and outside of the company. We build teams where everyone feels empowered to bring their whole and authentic selves to work. We strongly encourage all qualified candidates to apply, regardless of race, religion, gender, sexual orientation, age, origin, or disability.

#J-18808-Ljbffr

📌 Customer Success Manager - Remote (Winnipeg)
🏢 InvestorCOM
📍 Winnipeg