Part-time Member Experience Coordinator - EglintonAt Juno Veterinary, we are on a mission to ensure every pet and Juno team member has the support they need to thrive. Our vision? To establish a stellar standard of care for the veterinary industry; the Juno Standard of Care. This isn't just for our Members and their pets, but for our team of veterinary professionals. Our Team Members? They are at the heart of everything we do.As a founder-led business, we are looking for someone who shares our vision and wants to be a major part of shaping its future. We are looking for someone who loves the idea of building something new, contributing to our growth, and being part of a group that is growing, evolving and supporting the future of vet med.MECs are the Experience Stewards. They focus on the details, so that every encounter reflects the Juno Standard of Care and every member feels seen and heard.Who You AreYou recognize that growth does not stop, that there is always an opportunity to learn, develop and keep getting betterYou are passionate about your work in the veterinary community and the quality of care that you provideYou recognize the value in all roles within the clinic, from DVM to ACA and you celebrate team work and collaboration within itYou see Juno's vision, mission and goals and surprise! They match with yours!You have a can-do attitude that focuses on solutions and progressLet's keep it real, we know that Juno won't be for everyone. As a group, we rank feedback and two-way communication as one of our core values and so we want to be transparent in helping you determine if this is a fit. How can you tell if this is for you? Well, this role is definitely for you if want to:Always Be Growing: Our industry, our community, is constantly growing and evolving (as it should)! You thrive in being adaptable, curious and thinking outside of the box to help create and be part of a work environment and culture where people thrive! We unlock the tools and resources, you step into your potential and continue to grow alongside us.Be part of One Team: At Juno we work together, as one across the community of clinics and across the different roles. You want to join a team of veterinary professionals who are all practicing at the top of their skillset.



You come together as one to develop our foundation, solve the problems and support each other in the nitty gritty. As one, our teams have each others' backs, celebrating the wins and working through the lows.Provide the Juno Standard of Care: Gold-standard medicine is the way we practice medicine. The Juno Standard of Care means really stepping into your role and utilizing your skills and knowledge to its full potential. It means locking arms with your team, knowing that you are all here to support each other, collaborate within your roles and have the same goal in mind and heart - medicine of the highest quality with the wellbeing of the pet always at the forefront. You see the value in each team member, because together as one, you can heal and save lives. And while there's a whole lot of knowledge on your team, you recognize that pet owners can need some support to fully understand what's going on. Not to worry, on top of being a vet med superhero, you also are a people person, and understand the value of communication and relationship building within our interactions. You represent a stellar standard of care to all you encounter within your work - the Juno Standard of Care.The Ideal Previous Work Experience2+ years in customer service and/or member experience as a customer-facing representativePrior experience within a veterinary clinic considered an assetStrong communication skills both verbal and writtenThe ability to contribute to a positive and productive clinic environmentYour SkillsMultitasking super starOrganizationKeen on Relationship Building - empathyWhat You'll Be DoingWelcome members and their pets, making every visit feel stress freeManage clinic flow - from opening/closing, scheduling appointments and surgeries, checking patients in / outSupporting our medical team by coordinating records, consent forms,



and reminders for pet parentsBe first point of contact for in clinic communications across email and SMS platformsProcess payments, insurance, prescriptions, and membership technical supportHelp foster a positive team-oriented clinic cultureThis role requires schedule flexibility, including availability to work evenings and weekendsThis role may be a great fit for you if:You love connecting with people and their petsHighly organized, detail oriented and thrive in fast-paced environmentsTech savvy and quick to learn new systemsCan balance empathy and professionalism in high-stress emotional momentsPositive and intuitive natureThis role may not be a great fit for you if:Prefer behind the scenes work and don't enjoy face to face interactions with members or their petsFind it stressful to juggle details, shifting priorities or multiple software systemsAre uncomfortable with sensitive situations like end-of-life careOur Promise To You - Where you matterAt Juno, you play an important role ensuring that every pet and person who cares for them has what they need to thrive. You are not only the hands that care for our patients or the mind that solves problems - you are the heart behind every act of compassion that ripples out across our clinics and community.Here, continuous feedback and open communication are the cornerstones of our success.Here, we hold ourselves to the Juno standard of medical care.Here, you join a team of veterinary professionals practicing at the top of their license. You're not just a part of the team. You're the reason we can provide the Juno Standard of Care that makes a real difference in the communities we serve and beyond.Interview Flow for this positionPhone ScreenIn-clinic interview with PM & Clinical TeamOfferCompensation for this positionJuno Veterinary is committed to compensating our team members fairly, competitively and with clarity to support you in your growth! This role has an hourly compensation range of $20-24 per hour. We're going to keep it real with you. This range reflects the variations in experience and skillset an individual could possess within this role, as well as the growth and experience that would be needed to meet the top end of the range. (i.E., from building your skills, to becoming accomplished, to

📌 Part-Time Member Experience Coordinator - Eglinton (Toronto)
🏢 Juno Veterinary
📍 Toronto