Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.Shift4.Com.Role & Responsibilities: Our Customer Services team works in a 24/7 operation workplace; main duties is to respond to incoming telephone calls, ticket support and live chat from our Shift4 Gift Card client base. This includes answering questions, timely problem resolution and coordinating follow up action steps pertaining to different support areas:B2C: Post-sale support; Orders Status, Gift Card usageB2B: Setting up Terminal and Point of Sale of Gift Card processing, troubleshooting systems, transaction reports and being the front line of support of any Gift Card Services/ product inquiries/issuesSystems and monitoring tasks of Givex's databases.Document and provide knowledge transfer (e.G. figure out how a new piece of hardware/software works)Cross-Team escalationsRequired Knowledge,



Skills & AbilitiesCall center experience and proven technical support experience is an assetExperienced at troubleshooting; analytical and problem solving skillsMulti-tasker who can work to deadlines, attention to details and time management skillsExcellent telephone communication etiquette and writing skillsInterested in technologyPassion for "support type" workWillingness to learn, take on new responsibilities and develop a career at GivexExperienced in word processing and other MS Office products (Word, Excel, Outlook)Basic knowledge of networkingDocumentation and reporting skillsMultilingualism is an asset (French, Spanish, Portuguese)We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

📌 Customer Service, Sr Associate - Givex (Toronto)
🏢 GiveX Canada
📍 Toronto