Event Manager PortfolioSummaryThe number one focus of each member of the management team is to lead a great shift. Leading a great shift means that all our guests experience exceptional hospitality and that our teams receive excellent communication, support and all the tools necessary to excel in their respective roles. It also means achieving daily profitability targets by managing daily costs and ensuring guest return visits.The Event Manager is responsible for the operations of the restaurant's Banquet department. This includes maintaining a fully staffed team which consistently delivers excellent service and hospitality while also effectively managing sales and the labour cost line. An Event Manager must be able to manage the entire event department. This includes facility maintenance and cleanliness, staffing including hiring, training and retention, sales and labor, and supplies that relate to the department.Portfolio Accountability1. ProfitabilityAchieve Budgeted financial results for Labour, Food Cost, QSA's, T&M, and discountsAnalyzes financial and KPI data and creates operational action plans to improve the guest experience and grow salesSupplies management for entire department2. Every Guest Leaves HappyProactively manages maintenance and repairs of all event spacesEnsures restaurant complies with all Health and food Safety StandardsEnsures service standards are consistently met and exceededEnsures Event Facility is CleanEnsures Food Standards are consistently met and exceededAchieve excellent online sentiment scoresFosters a culture of ensuring outstanding hospitality moments3.



SalesSales tracking and analysis quarterly and periodically– last year's sales, previous period sales, budgeted sales – using sales tracker tool.Ensures sales calls are performed weekly.Monitor and respond to event requests through email as well as Opentable large group inquiries.Ensure all rooms are "Show ready" at all times.4. Employer of ChoiceWrite Event ScheduleManage Crew Member book offs, holiday requestsEnsures Team is staffed appropriatelyManages the Uniform program to a high standardConducts all first interviews for new team membersCreates and manages the training plan for all new team membersDevelop appropriate number of trainers as per the development ladderDevelopment of team members into supervisor positionsEnsure Company training platforms are completed by all team members and up to date for review and tracking.Rollout new service initiatives during team rollout meetingsChampion Staff Incentive programsEvent Manager PortfolioKey Performance IndicatorsDailyTicket Time – Both food and beverageQSA'sOnline SentimentFOH LabourLabour ProductivityTOD Platform ScoreLeading a excellent shift documentPortfolio SpecificAchieve Sales budgetsAchieve Staffing targets as per development ladderHit or exceed brand Standard for guest feedbackThe Dish Training platform completion rates for departmentAchieve Retention and Turnover TargetsAchieve excellent eNPS scoresService, Training and Hospitality sections in Brand Standards Assessment.Complete the following training modulesAll crew positions for your respective departmentTrainer development ProgramSupervisor Development Pathwa

📌 Foh Management - Events Manager (Ottawa)
🏢 Chop Steakhouse & Bar
📍 Ottawa