Customer service and case ownership define this onsite Customer Experience Specialist role with FIL Delivery in Mississauga, Ontario. Use technology to resolve customer needs.You will support customers from order entry through fulfillment as their primary contact. The position requires communication, problem-solving, Microsoft Office, and customer service experience. You will collaborate with Warehouse, Fleet, Brokerage, and Account Management teams to support accurate orders and timely delivery.Key Responsibilities:Serve as customers' primary point of contactRespond to phone and email communications urgentlyOwn cases through resolution and follow-upProcess orders and inquiries professionallyCommunicate delays, exceptions, and next stepsRequirements:Two or more years of customer service experienceExceptional communication and problem-solving skillsMicrosoft Office experience with intermediate Excel preferredAbility to work under pressureAdaptability to changing priorities and processesBring customer service, case management, and explicit communication skills to FIL Delivery's Mississauga customer experience team.