The Wood Automotive Group, one of Alberta's largest automobile retailers for over 40 years, is offering an exciting opportunity for Service Dispatcher to join the Advantage Ford team!The Wood team believes that its people are its greatest asset. We provide our employees with competitive salaries and careers that grow with them. As a group with 8 dealerships, a collision repair centre and an online pre-owned sales lot, we believe our success and growth is built on the drive and dedication of our people. If you've got what it takes to be a natural leader, trainer and coach with a proven track record in the automotive industry than this is your opportunity to join us.Reporting to the Service Manager, the successful candidate will be a highly motivated individual that will arrange work assignments and repair order flow to boost efficiency and maximize benefit of technician's skill level, pay scale and workload to make smart decisions when deciding which jobs will go to which technicians.Responsibilities :Maintain balance in the work distribution process and ensures ongoing communication between service advisors, parts counter personnel, technicians and management to maximize the use of our available resources in the shop.Implements and maintains an effective dispatch systemPrioritizes and controls all comebacks to ensure proper and prompt attentionEnsures proper repair order documentation, i.E., complaint, cause, and correction noted on every repair order with punch time for each operationReviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate Service Advisor and/or customerPrioritize production above passing out repair orders.Review completed repair orders to ensure they fully describe reason for visit, diagnosis, and time/materials used for repair work.Monitor status of service orders,



and notify service advisor/customer of any necessary adjustments to time/cost estimates.Keep repair log up-to-date to DMSRelay job status information to service managerUse courteous professional demeanor to serve customers and team membersCommit to a high standard of customer satisfaction.Requirements:Min 1+ year of service writing experience or sales experience preferred but not requiredA valid driver's license and a valuable driving record, per company standardsAn enthusiastic, motivated, and energetic person who has a personal determination to overcome possible objections while providing an outstanding customer experienceProfessional personal appearanceExcellent oral and written communication abilitiesProcess and detail oriented with developed organizational skillsConfident in ability to work under pressure and prioritizeKeep work area clean and orderlyComplete other duties as assignedPBS Experience an assetSome of the rewards of joining our team:Exceptional benefits packagePension Plan with employer contributions – free money!Employee Assistance Program including, Financial Advisory Services, Nutritional Counselling, Legal Advisory Services, Counselling Services, fitness program, and more!Corporate rates at YMCA and Goodlife FitnessGroup social events and company perks.Are you the kind of person who wants to make a difference in their community, and build a solid career with a growing organization? Consider joining Wood Automotive Group. For over 40 years, we have worked hard providing unparalleled customer service, competitive pricing and quality products. Committed to education and community, we are proud sponsors of many organizations such as: the SAIT Automotive Business Administration program, KidSport, the PREP program, The Salvation Army, the SSUBI ("Hope") Foundation and the Rogers Charity Classic.We thank all candidates for their interest. Only those selected for interviews will be contacted

📌 Service Dispatcher (Calgary)
🏢 Wood Automotive Group
📍 Calgary