The position of the Administrative/Systems Support is responsible for ensuring that the agency's service/information system is both accurate and current and ensuring readily available information for both staff and management of the agency. The position is also responsible for providing administrative support functions to staff and consultants of the agency and providing reception functions to staff and external individuals.MINIMUM QUALIFICATIONS2 year Community College diploma and/or certificate in Office Administration or a related discipline2 years related experienceExcellent communication, interpersonal, organizational and time management skillsKnowledge of the needs and best practice service standards for persons with developmental disabilitiesWorking knowledge of general office equipment such as fax, photocopier, scanner and phone systemAdvanced knowledge and skill of Microsoft Office SuiteExcellent written and spoken EnglishCPI, CPR and First Aid would be an assetValid Ontario driver's license and access to a reliable vehiclePROVIDES ADMINISTRATIVE SUPPORT BY:Inputting and maintaining data in the customized computer systemMaintaining integrity of the computer systemProviding monthly statistic/variance reports to managers for quality assurance and raw data for Ministry reportingCompleting and monitoring compliance of Case Plans and Individual Support Plans (ISP's) as per agency and Ministry guidelinesManaging the BF system on case referral and assessment, case planning, case evaluation, case terminations and ISP'sMonitoring/auditing compliance of process and documentation guidelinesPreparing bi-monthly referral status reports for management perusal/actionPROVIDES RECEPTION SUPPORT BY:Answering the phone systemDirecting calls to the appropriate sourceProviding information, as appropriate, to the publicGreeting and directing visitors to the organizationEnsuring appropriate staff are alerted and located as quickly as possible regarding calls/situations of an urgent naturePROVIDES GENERAL TYPING SUPPORT BY:Performing typing and formatting duties for clinical reports, letters, assigned reports or notes from staff and consultants of the agency. Also completing reports from verbal instructions,



handwritten, computer generated or dicta-phone form.PROVIDES GENERAL CLERICAL SUPPORT BY:Providing a wide variety of clerical duties, e.G. attending to agency mail, all agency filing (client related), photocopying, setting up and maintaining client casebooks, distributing stationery supplies and providing information as appropriateRELATED TO CORE COMPETENCIES:Building Relationships – Stage 3 – Builds networksProblem Solving and Decision Making – Stage 3 – Solves complex challengesFacilitating Growth and Development – Stage 3 – Coaches others and provides advice relative to developmentResource Management – Stage 3 – Allocate ResourcesValuing Equity, Diversity and Inclusion (EDI) – Stage 3 – Create a sense of belonging for everyoneRELATED TO POLICIES AND PROCEDURES:Operates in accordance with applicable Legislative, Ministry and skilled association requirements of the positionIs knowledgeable about Quality Assurance Measures (QAM) guidelines as directed by the Ministry of Children, Community, and Social Services (MCCSS)Is knowledgeable about, ensures others are knowledgeable about and complies with the agency's policies and proceduresOperates, at all times, in a safe and secure mannerHEALTH AND SAFETY:Ensure Health and Safety Program requirements are followed based on the Occupational Health and Safety ActEnsure an awareness of safety measures for the agency, yourself and the individuals receiving services.Ensure compliance with the agency's mandatory training requirements.Status: ReliefHours: As and When Required (Minimum 1 Shift Every 3 Months)2026 Salary: $27.00 hourlyThe foregoing Job Description reflects the general duties necessary to describe the principal functions of the job identified,



and shall not be construed to be all of the work requirements that may be inherent in this classification.Developmental Services of Leeds and Grenville is committed to providing a recruitment and selection process that is both inclusive and free from barriers. DSLG welcomes and encourages applications from people with disabilities. Accommodations for job applicants with disabilities are available upon request, and will be provided in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.Applicants are required, in advance, to make any accommodation request known to Human Resources by contacting the department at 1-(phone hidden) extension 189 or using the Bell Relay Service. Human Resources will strive to provide reasonable and appropriate accommodation for all applicants during the recruitment and selection process, which will ensure the process is conducted in a fair and equitable manner.About UsSince 1983 DevelopmentalServices of Leeds and Grenville (DSLG) is a non-profit, charitable organizationproviding services and supports for people with developmental disabilities.Incorporated in May 1983, DSLG began operations in July of that year under thename Brockville and Area Centre for Developmentally Handicapped Persons Inc.(B.A.C.D.H.P. Inc.). DSLG offers a variety of clinical and family support services to children and adults living in the counties of Leeds and Grenville. Services are available to individuals who are experiencing a developmental/ intellectual disability or in some cases to children who may be at risk for a developmental/intellectual disability. Services are also available to the family, the school, the community and other human service organizations that affect the individual. We strive to make our broad range of support services inclusive, individualized and emphasize full participation in community life. We work collaboratively with our community partners to be innovative and translate our fundamental beliefs into daily practice.Referrals for services can be made by any individual or agency, providing consent has been obtained from the individual or family, by calling the Brockville office.

📌 Relief Administration Systems Support (North Grenville)
🏢 Developmental Services of Leeds and Grenville
📍 North Grenville