Visitor Services - Cinemas Permanent Part-Time Toronto, ON, CA 1 Attachments

Usher

Permanent

Part-time

Visitor Experience

TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. Our mission: To transform the way people see the world, through film.

TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.

We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land.

We are currently hiring for the position of:

USHER

Reporting to the Senior Manager, Visitor Experience Operations, under the supervision of the Cinema Supervisor on duty, the Cinema Usher provides customer service to TIFF Lightbox visitors.

RESPONSIBILITIES:

Maintain a high standard of entrance-to-exit visitor servicing, assisting with the resolution of visitor issues in a timely and appropriate manner in keeping with established VisitorExperience protocol

Maintain knowledge of TIFF Lightbox, its programming, events and facilities

Communicate instructions effectively to visitors and volunteers. Direct visitors to appropriate cinemas. Maintain orderly line-ups as directed by your supervisor

Ensure that all visitors present a ticket before entering ticketed events or areas.





Maintain presentation standards of lobby areas before, during and after events. Clean cinemas between screenings, collecting any debris and cleaning any spills prior to the next screening

Assist with the set-up and strike of stanchions, coat check, t-stands, stage furniture, and tables throughout the building

Provide support to third party events and partner festivals as required

Receive/return items at Coat Check

Arrive on-time for scheduled shifts, wearing approved uniform or dress code and prepared for shift.

Complete assigned tasks effectively and promptly

Ensure the safety of the visitors to TIFF Lightbox (including in the event of evacuation)

Maintain proper radio etiquette and ensure the proper care of radio devices

Other duties as assigned

RATE OF PAY:

$17.95/hr

November 30, 2026

WORK LOCATION:

In-Person: 350 King Street West, Toronto, ON M5V 3X5

MINIMUM REQUIREMENTS:

Must be able to provide availability for at least three shifts per week (1 weekday, 1 weekend, 1 additional) for each week outside of the Festival

Must be available to work each day of the Toronto International Film Festival in September as well as each training day

Must be available to work shifts as assigned from December 21, 2026 – January 4, 2027

Must be adaptable to a adaptable work schedule that includes evenings, weekends, and holidays





Previous work experience in a Front of House role is an asset

Proven ability to work effectively with minimal supervision

May be required to lift and carry items up to 35lbs

Position requires standing for long periods and climbing stairs. Accommodations may be provided if necessary

Able to communicate fluently in English; knowledge of a second language is an asset.

Excellent communicator with an ability to deliver information in a transparent and concise manner

CPR, First Aid, and SmartServe training are an asset

Interest in film, non-profits, arts and culture is considered an asset

CLOSING:

We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.

Candidates must be legally able to work in Canada at this time.TIFF regrets that it is unable to sponsor employmentVisas; however, TIFF considers and welcomes individuals on time-limitedVisastatus for this position. For consideration to those on time-limitedVisastatus, yourVisamust allow you to complete the full contract.

TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities.

If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance at . We strive to provide reasonable accommodations whenever requested.

Attachments (1)

2026 Job Posting - Usher - Chris Ciavaglia.docx.pdf

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📌 Usher (Toronto)
🏢 TORONTO INTERNATIONAL FILM FESTIVAL
📍 Toronto