Customer Solutions specialists can support Olympus sales operations in hybrid Richmond Hill work involving Service Cloud cases and order inquiries.At Level II, this customer support position expands daily Sales Level I responsibilities with complex requests and division-specific tasks. You will maintain customer records, provide timely follow-up, and coordinate resolutions with Olympus Canada divisions. The role emphasizes KPI performance, policy adherence,



and accurate assistance for customers and the sales force.Key Responsibilities:Maintain accurate customer information and inquiry recordsProvide continued support and timely customer follow-upCoordinate resolutions with other Olympus Canada divisionsComplete chemical invoicing and integration order updatesManage telephone contact to maintain customer serviceRequirements:One to two years of retail or service experienceBilingual English-French proficiency in speaking, reading, and writingExcellent communication and customer service skillsStrong Microsoft Office and organizational capabilitiesSalesforce Service Cloud, Datasweep, Netsuite, or SAP experience preferredUse bilingual communication, Service Cloud knowledge, and accurate case management to support Olympus Customer Solutions in Richmond Hill.

📌 Sales Support Representative Customer Solutions (Richmond Hill)
🏢 Olympus
📍 Richmond Hill