Emergency Communications Specialist - Level 2Full-time, rotating position in a 24/7/365 environmentWhy STARSAt STARS, we come to work every day with a purpose...To save lives. Whether you work in the aircraft or at one of our six bases, everyone at STARS plays a vital role in helping to provide critical care, anywhere. Since flying our first mission in 1985, we have never lost sight of what is most important - our VIPS, or Very Important Patients. Each year, we fly over 3,000 missions, providing world class critical medical care whenever and wherever we are needed, and every team member contributes to helping that VIP. We are a lifeline to the community when time and clinical expertise can make all the difference.We are currently looking for an Emergency Communications Specialist - Level 2 in the Emergency Link Centre at our Calgary base.Members of the Emergency Link Centre (ELC) are often referred to as the fifth crew member on the aircraft as they are a critical part of every mission STARS flies. The ELC team works to bring together the right resources at the right time to get live-saving help where they are needed. Be part of a team who works together to be there for our crew, and the community, when time is of the essence.Key Responsibilities:Respond to requests from first responders, dispatch professionals and physicians in support of critical care processes for critically ill and injured patientsFollow established protocols to ensure each call is handled effectively and efficientlyAccurately and efficiently input information into a multi-screen computer system in real timeUtilize dispatch technology, including computer-aided dispatch software (CAD),



mapping tools, telephones and radiosMaintain discretion and confidentiality of informationQualifications & Requirements:Excellent communication skills with a professional phone mannerAbility to remain calm under pressure in high-consequence situationsAble to focus on the task at hand, while being aware of all that is going on around youExceptional multi-tasking skills and robust attention to detail requiredStrong analytical, critical-thinking and decision-making skillsMust be mature, resilient, and comfortable being exposed to trauma calls/troubling circumstances, and capable of handling events involving acute medical distressTechnology proficiency is required; experience with public safety telecommunications software, mapping tools, radio systems, computer-aided dispatch (CAD), and telephone and conferencing systems is preferredMinimum typing speed of 40 WPMOne or more years of experience working in a fast-paced, high-pressure role that requires multi-tasking is an assetWhat we offer:At STARS, every day we come to work with a purpose, to save lives. Maybe that's your purpose too. We provide a strong total reward offering, comprehensive organization-paid health and dental benefits, free parking, and more. But the real reward is joining a legacy - a legacy of lives saved, of hope in the face of the unimaginable, and of pride in making a difference.When you join STARS, you become part of a community that knows we're stronger together. It takes a dream to deliver the highest standards of care, and we need you to help us be our best.Elevate your career. Be part of something bigger. Be part of STARS.

📌 Emergency Communications Specialist - Level 2 (Calgary)
🏢 STARS
📍 Calgary