Support Air Canada employees with bilingual HR services, confidential inquiries, and accurate transaction processing. Use diplomacy, judgment, and customer service across sensitive situations.

This Employee Solutions Representative provides assistance to employees, retirees, managers, and internal or external partners. You will process general HR transactions, maintain communication with stakeholders, and work with HR sectors on complex cases. The position also supports workload coordination, audits, and service improvements.

Key Responsibilities:

- Provide assistance on human resources matters and transactions
- Maintain stakeholder communication during complex HR case resolution
- Monitor schedules, request volumes, resources, and performance indicators




- Guide teams through urgent processing and learning periods
- Propose solutions for customer service process gaps

Requirements:

- Minimum college diploma with relevant experience
- Bilingualism in English and French
- Excellent interpersonal and communication skills
- Confidentiality, tact, discretion, and sound judgment
- Knowledge of PeopleSoft or payroll considered an asset

Bring bilingual HR service delivery, confidential case handling, and process awareness to Air Canada’s Employee Solutions team.

📌 Bilingual HR Services Representative Air Canada
🏢 Air Canada
📍 Canada