Shape Air Canada contract performance through partner oversight, invoice alignment, and operational and financial KPI management.
Reporting to the Director, SP - Inflight Catering & Product, this position serves as Air Canada’s primary point of contact for assigned partner agreements. You will oversee contract compliance, Statements of Work, Work Orders, disputes, change orders, and service performance. Collaboration with Finance and operational teams supports reliable reporting and issue resolution.
Key Responsibilities: Oversee operational and financial performance of assigned partners
Act as primary Air Canada contact for executed agreements
Conduct annual internal and external contract reviews
Align SLAs and KPIs with business strategy and execution




Facilitate partner issue resolution and improvement action plans
Requirements: Minimum 12 months in accounting, operations, or relationship management
Accounting or finance degree, or relevant experience
Ability to manage ambiguity and influence without formal authority
Experience preparing senior-level reports and presentations
Familiarity with Transport Canada Aviation regulations and norms
Use contract governance, partner relationships, KPI alignment, and aviation knowledge to support Air Canada’s procurement performance.

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📌 Air Canada Contract Performance Analyst (Quebec City)
🏢 Air Canada
📍 Quebec City