Own Ashby’s Support systems remotely across Canada or the United States, using ticketing platforms, integrations, and workflow design. Lead durable operational improvements.
As a senior Support Systems Engineer, you will independently lead implementations from planning through rollout and ongoing administration. You will configure systems, migrate data, connect integrations, and improve workflows. The work supports routing, SLAs, escalations, reporting, and adoption across Support.
Key Responsibilities: Lead system implementations from planning through full rollout
Configure routing logic, SLAs, escalations, and reporting
Own automations, integrations, governance, and workflow improvements
Document system architecture, administration, and escalation paths




Partner with Workforce Management, QA, and Support Training
Requirements: Hands-on administration of Zendesk or comparable ticketing systems
Experience owning migrations from scoping through go-live
Experience evaluating vendors and pressure-testing product demonstrations
Understanding of workflows, APIs, integrations, and data migration
Experience guiding teams through system and workflow changes
Bring hands-on ticketing, implementation, integration, and change-management expertise to Ashby’s evolving Support operations.

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📌 Senior Support Systems Engineer (Manitoba)
🏢 Devconnectplatform
📍 Manitoba